STUDENT INFORMATION

Follett Bookstore

Follett is Blue Ridge CTC’s official campus Bookstore. The Follett Bookstore operates at the Technology Center (Tech Center) location.

All Textbooks are located at the Tech Center, 5550 Winchester Avenue, Martinsburg, WV 25405.

Bookstore Contact Information

The Follett bookstore regional manager for Blue Ridge CTC is Justin Harris,  JusHarris@follett.com

The Follett bookstore main office is located at the Tech Center and the staff may be reached by phone and email to serve you:

• Phone: (304)-260-4380, extension 2273; or
• Email: JusHarris@follett.com or 2078mgr@follett.com

Submit a Bookstore Question

Bookstore Hours

The Textbook Department is located at 5550 Winchester Avenue, Martinsburg, WV 25405, Monday through Friday, 8:30 a.m. to 3:30 p.m.

Textbook/Course Materials Information

Textbook and course material information for students is available via the college website and Follett bookstore webpage, and the student BRIDGE registration.

Shop Online!

Shop the Blue Ridge CTC Follett campus bookstore for textbooks and course materials via the college website and Follett bookstore web page.

Questions?

Submit a Bookstore Question

Textbook And Course Material Purchasing/Pick-up

Step-by-step directions for textbook and course material orders and purchases are available in the Textbook Processes reference guide:

• Textbook/bookstore orders – page 12;
• Textbook online selection and purchases from the student BRIDGE account – page 13; and
• Textbook online selection and purchases from the Blue Ridge CTC website – page 17.

Textbook fulfillment orders are available at the Tech Center bookstore at 5550 Winchester Avenue, Martinsburg, WV 25405.

Bookstore Extended Hours

The Follett bookstore provides extended hours during book rush week before the start of classes each semester and during the book buyback period at the end of the semester. The bookstore extended hours will be communicated here when available.

Bookstore Closings

The Follett bookstore follows Blue Ridge CTC’s holiday schedule; however, the bookstore closings will be communicated here when available.

Textbook Rental Returns

Students have three ways to return textbook rentals:

• Bring them in to the Tech Center bookstore at 5550 Winchester Avenue in Martinsburg between the hours of 8:30 a.m. and 3:30 p.m., Monday through Friday; or
• Complete and leave a form along with the textbooks on a table outside the Tech Center bookstore at 5550 Winchester Avenue, Martinsburg, WV 25405, between the hours of 7:30 a.m. and 9:30 p.m., Monday through Friday. The student needs to complete the form with the following information:

• Student Name
• Student Patron ID / Rental ID from rental paperwork
• Student Phone Number
• Student ID (C#)

• Mail them to the Tech Center bookstore at 5550 Winchester Avenue in Martinsburg, WV 25405 (UPS or FedEx preferred)

Below are important links referencing the Follett textbook rental return policy:

• https://www.follett.com/policies/text-rental/?cm_sp=Static_Help_Mobile_479405
• https://www.bkstr.com/blueridgectcstore/help-faq/textbook-rental

Return Policies

Need to make a return? No worries, all the details are below. FYI, all refunds or exchanges require a valid receipt or packing slip. And sorry, shipping and handling fees are not refundable.

Textbooks/Course Materials

• Refunds are given for Course Materials returned before your campus-specific refund deadline*.
• Course Materials purchased after the campus-specific deadline must be returned within 7 business days of purchase for a full refund.
• Course Materials purchased during the last week of classes or final exams are not refundable.
• To support the delivery of digital content to you, a non-refundable digital delivery fee is applied to each digital material.

*Contact your school’s bookstore for the campus-specific refund deadline.

Digital Course Materials

• eBooks are digital versions of an entire print book.  eBooks are refundable within 14 days of the customer accessing the content, or 30 days after the purchase is made (without customer accessing the content), whichever occurs first. Additionally, refund requests cannot be fulfilled if more than 10% of the product has been viewed or if any page(s) of the content has been printed.
• Courseware items, such as MyMathLab or McGraw Hill Connect, are refundable within 14 days from purchase (regardless of the amount of content accessed by the customer).

Hardware & Software

Bring back unopened computer hardware and software within 14 days of purchase for a full refund. Electronic Software Download (ESD) purchases are Final and Non-Returnable.

Other Merchandise

All other merchandise that is unopened and in original condition can be returned within 30 days of purchase.

*Gift Cards are non-refundable

Book Buyback

Accommodation has been made for book buyback via ValoreBooks.com if the store location is closed or if renter/student is away from campus.