E-learning Help Desk

Blue Ridge CTC offers a variety of support services for students. The e-Learning Department ensures support services for students experiencing technical issues with online learning resources. Schedule an appointment for assistance with your issue today.

Need Help? Schedule with e-Learning!

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For Students

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Blackboard Help

Have trouble completing a task in Blackboard? Select a video to watch step-by-step instructions.

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Support For Online Learning

  • Brainfuse Online Tutoring – available 24/7 – Access Brainfuse through your Blackboard account for tutoring services including live online tutoring, online writing lab, test prep, a skills library and more!
  • Accessing the Microsoft Office applicationsYour campus e-Learning mail account provides free access to the Microsoft Office applications; this video shows how to get to them.
  • Technical TipsAdvice related to hardware, software, and troubleshooting for online learning
  • Study TipsSuggestions to promote your success in the online learning environment
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Research & Reference Help

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For Faculty

Blackboard Help

The following full-length tutorials are available for your on-demand training needs.

Other Helpful Resources

Other Helpful Resources

  • E-Learning Studio RequestRequest equipment to enable participants in remote locations to join your on-campus class or meeting (available at the Headquarters and Tech Center locations)
  • Blackboard Common Course MenuFaculty are required to use the default course menu in Blackboard, detailed in this presentation
  • Customizable ResourcesReview various resources for use in your online course site
  • Quality Matters BRCTC subscribes to this nationally-recognized program for quality assurance in online course design, and promotes its professional development offerings
  • Universal Design for LearningVisit this site to learn about UDL and how to implement UDL principles in your course design
  • Accessibility It is critical that your online course content be accessible to all students, and this comprehensive site can help
  • Open Educational ResourcesBrowse these resource collections for free and openly licensed materials to support your classroom teaching. Ready to adopt OER in your course? Use this free, open, self-paced course from Scottsdale Community College Professor Matthew Bloom as a guide to generate, collect, license, and share open materials with your students.

CONNECT WITH YOUR E-LEARNING SUPPORT STAFF

Located on the main campus, room 2200

Call us at (304) 260-4380 x 2333

Send support requests to elearn@blueridgectc.edu

Schedule a Virtual Appointment

Find more training videos and demos on our YouTube channel

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