1. Job Title
   IT Assistant
2. Job Location (City, State)
   Shepherdstown, West Virginia
3. Salary Information (optional)
   $15 – $18 / Hour
4. Job Description
   Administrative Support:

– Assist Network and Support Manager and CTO in adhering to IT Budget.
– Participate in review and update of information technology procedures, policies and documentation.
– Assist in the evaluation and purchase of new technology solutions including computers, servers, phones, software and hardware.
– Make recommendations to management to enhance the Bank’s operational performance through enhancements in the technology infrastructure.
– Procure supplies as needed.
– Available to use methodology and logic to evaluate, investigate and resolve issues as they arise.

Hardware, Software, and Network Support:
– Administer the bank’s LAN/WLAN.
– Investigate and troubleshoot user’s support tickets, including applications, system integration and hardware.
– Install, configure, update banking and productivity software.
– Install Microsoft Windows updates and Firmware updates with patch management software or other methodologies.
– Maintain and support computers, phones, printers, Apple Devices (iPad and iPhone) and peripherals.
– Monitor virtual environments and support virtual machines as their demands increase.
– Repair and service laptops, computers, phones, check scanners, and receipt printers.
– Answering support calls, emails and tickets regarding computer network, computer systems and software.
– Providing support via Remote Management Tools and on-site.

User Configuration and Staging:
– Administer new users and modify new user’s permissions as approved by executive management.
– Assist with developing, implementing and monitoring security measures for information systems and physical security standards.
– Maintain back-up procedures to ensure integrity and security of all data and the technology infrastructure.
– Manage software to scan networks for malware, viruses and present the report to the Information Technology Steering Committee,
– Investigate and resolve system issues created by malware and viruses.
– Assist with coordinating and documenting disaster recovery testing with the Bank’s core vendor.

1. Application Instructions
   Please send an up-to-date resume to ahornbeak@jsb.bank and the best method to contact you.