Help Desk Support Technician

Help Desk Support Technician

City of Winchester, VA

Winchester, VA 22601

$41,122 a year

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The City of Winchester is excited to announce we are currently recruiting for a Help Desk Support Technician in our IT Department! This position involves technical work analyzing, troubleshooting and configuring computer applications and systems for City users. Work is performed under regular supervision.

Duties, Responsibilities, Miscellaneous Information

  • Provides software, network, server, printer, and PC support;
  • Interfaces with third party support and vendors, and is required to attend various meetings related to computer technology;
  • Creates reports from selected databases for internal and external consumption based respective departments’ needs;
  • Works as an integral member of the help desk support team;
  • Installs, tests, configures, and uses operating systems and application software and network hardware according to City standards;
  • Supports Network/System Administrator Windows Active Directory operations;
  • Troubleshoots and repairs or oversees repairs of computer systems and local and wide area networks;
  • Responds to Help Desk requests and ensures user problems involving hardware and/or software are managed in a timely, professional manner;
  • Protects the integrity of integrated systems data, maintains confidentiality of computer codes and other sensitive information, provides network support by monitoring user ports and solves problems when necessary;
  • Creates and uses equipment inventory control methodologies to track PC’s and other computer equipment and software;
  • Other duties as assigned


Education and/or Experience: An Associate Degree in computer technology or related field or one-year experience related to this position is preferred but any combination of certifications, education and experience related to this position may be considered. Experience in Windows desktop and server operating systems and the installation, configuration, troubleshooting, and repair of personal computer systems/software required. Some experience with networked computer systems preferred. Experience in the design, specification, installation, and support of complex local and wide area computer networks and basic IBM (AS400/iSeries/System i) system and application software a plus. Experience in Internet Web resources and e-mail. Experience managing mobile devices (iPad, iPhone, Android tablets and phones) and Apple Mac OS is a plus.

Certificates, Licenses, Registrations: Certification (A+) preferred. Possession of a valid and appropriate driver’s license.

Language Skills: Ability to read and comprehend. Ability to write using proper grammar, punctuation, and spelling. Ability to speak and communicate effectively using correct English.

Other Knowledge, Skills and Abilities: Comprehensive knowledge of operation, uses, and capabilities of personal computer hardware and software. Knowledge of local and wide area network systems. Ability to function as an integral team member with knowledge of customer service standards and procedures and communicate technical information clearly and concisely to City employees of all levels of technical sophistication. Ability to install and configure computer systems, hardware, and peripherals. Ability to analyze and describe problems graphically and logically and maintain accurate records. Ability to initiate and sustain multiple projects and complete tasks independently. Ability to set up and utilize maintenance procedures and schedules. Ability to design computer configurations, diagnose the nature and extent of a wide range of computer problems and give recommendations. Ability to make fast and accurate judgment calls independently. Ability to be flexible regarding work hours if required.

Background: Police Department employees must be able to obtain VCIN certification and pass a background check and polygraph. Information Technology employees must pass a background check.

PHYSICAL AND ENVIRONMENTAL CHARACTERISTICS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Required Physical Activities: Requires light physical effort working almost exclusively with lightweight materials (up 50 pounds) including but not limited to walking, talking, stooping, kneeling, light lifting, bending, crawling and gripping.

Vision Requirements: Minimum requirements set by the Division of Motor Vehicles.

Environmental Conditions: Work is conducted indoors under controlled temperatures.

EQUIPMENT ESSENTIAL TO DO THE JOB: Telephone, computers, printers, scanners, tape drive, calculator, plotter, modems, small hand tools, and ladders.


Customer Solutions E-Commerce Support Specialist

Customer Solutions E-Commerce Support Specialist

Fortessa Tableware Solutions

Winchester, VA 22603


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Company Description

For more than 30 years Fortessa Tableware Solutions, LLC has been an integrated designer, developer, and marketer of high-quality tableware. We design and source the dinnerware, flatware, glassware and serveware selected by the top foodservice professionals worldwide and preferred for home entertaining.

We are recognized for innovative design, industry leading manufacturing standards, and an uncompromising commitment to customer service. We are passionate about our values, our people, and our products. We value work/life balance, creativity, collaboration, and making a difference in the community.

We are looking for a Customer Solutions E-commerce Support Specialist to join our Consumer Products division in Winchester, VA.


Job Description

The Customer Solutions Specialist will be responsible for providing excellent customer service and support for all retail based customers, field sales representatives, and consumers.

Key Responsibilities-

  • Interact and provide support for E-commerce customers through the corresponding online website and/or customer portals.
  • Interact with retailers who purchase directly from our warehouse for retail sales purposes in a specialist store, vineyard, or winery.
  • Interact with consumers who purchase directly from our website.
  • Answer phone calls and address customer requests for information regarding orders, product details, tracking information, etc.
  • Enter quotes, orders, returns and credits for customers in NetSuite.



Minimum Qualifications-

  • High School Diploma or GED required.
  • Minimum of 2 years experience in a customer service environment.
    • E-commerce customer service is a plus!
  • Strong knowledge of computer systems including Microsoft Excel, Outlook and Word.
  • Strong communication skills and attention to detail.
  • Must be able to work Monday-Friday 9am-5pm.

Additional Information

Fortessa Tableware Solutions, LLC offers excellent competitive compensation and a robust benefits package that includes:

  • Medical, dental, and vision
  • 401(k) plan with a company match
  • Short-term and long-term disability – 100% paid by the company
  • Vacation/Paid Time Off, starting with 4 weeks per year
  • Paid company holidays
  • Tuition reimbursement
  • Annual wellness stipend
  • Employee purchase discount

All your information will be kept confidential according to EEO guidelines.

We look forward to hearing from you!

Information Security Lead Risk and Control Analyst, Issue and Event Management

Information Security Lead Risk and Control Analyst, Issue and Event Management


Navy Federal Credit Union


Winchester, VA

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You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us

We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen.

Don’t take our word for it.

  • Military Times 2022 Best for Vets Employers
  • Yello and WayUp Top 100 Internship Programs
  • Forbes® 2022 The Best Employers for New Grads
  • Fortune Best Workplaces for Women
  • Fortune 100 Best Companies to Work For®
  • Fortune Best Place to Work for Financial and Insurance Services
  • Computerworld® Best Places to Work in IT
  • Ripplematch Campus Forward Award – Excellence in Early Career Hiring

Basic Purpose

Information Security Lead Risk and Control Analyst – Issue and Event Management program supports Navy Federal Credit Union’s (NFCU) Security Division in effectively managing the Enterprise’s Security risks and overall program. This position will support the first line of defense Operational Risk Management (ORM) role focused on the strategy, planning, maintenance, and enhancements for the Issue and Event Management program as part of the overall security risk management and governance organization. This role will collaborate with business unit risk management delegates across the enterprise to drive the identification, assessment, and mitigation of Security risks. The successful candidate will also support the development and delivery of reporting to provide input into the security risk landscape. The individual will use extensive industry, risk management and applied real-world experience to oversee complex issues and programs focused on developing pragmatic solutions that support NFCU risk appetite. Ensure security governance and risk management activities align with strategic business initiatives from NFCU Senior Leadership Team, achieve business and quality objectives, streamline, and automate where possible to enhance operating procedures. Promote operational efficiency and service excellence through appropriate risk controls, process improvements and training.


  • Drive the Issue and Event Management for Security with scale horizontally across the enterprise
  • Ensure the effective identification of best practice resource tools which supports NFCU Standards and Control Procedures to mitigate risk
  • Collaborate with cross-functional teams to implement effective programs and measures designed to identify and mitigate risks associated with business operations
  • Develop and implement operational risk management frameworks, methodologies, reporting, quantification/testing, policies, standards, and procedures as appropriate
  • Provide regulatory and compliance assessments of products and/or services for the division
  • Gather and synthesize data; present conclusions and offer risk mitigation, remediation, and process improvement solutions to management
  • Assess exposure to risk, ways to measure operational risk, establishes policies and procedures to minimize risk, identifies ways to protect the organization from financial loss and reputational damage
  • Team player with participation in Security-related special projects, councils, working groups, etc. as a Risk SME


  • A minimum of 4-6 years of experience leading risk and/or compliance related activities in regional, national, or global financial services or other relevant industry, especially Operational Risk Programs.
  • Extensive knowledge of industry leading risk management frameworks such as COSO, COBIT, NIST CSF, ITIL)
  • Working knowledge of Security core processes such as Identity Access Management, Cyber Security Operations, Vulnerability Management, Third Party Risk Management, Data Loss Prevention, BSA/AML, Fraud, Network and Cloud Security, etc.
  • Working knowledge of at least one data protection and/or privacy framework (e.g. DMM, DMBOK, NIST Privacy Framework)
  • Advanced knowledge of information technology systems, project processes, and application development
  • Advanced research, analytical, and problem-solving skills
  • Advanced skill building effective relationships with all levels of staff, management, stakeholders, and vendors, through rapport, trust, diplomacy, and tact
  • Advanced verbal, written, interpersonal, and presentation skills to communicate clearly and concisely technical and non-technical information to all levels of management and a strong EQ
  • Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
  • Advanced skill exercising initiative and using good judgment to make sound decisions
  • Strong presentation writing and creation skills (advanced Microsoft PowerPoint)
  • Highly independent, organized, and able to work autonomously in a fast-paced and time sensitive setting to produce accurate and compelling reports
  • Knowledge of federal banking safety and soundness regulations and extensive familiarity of FFIEC and examination approaches from NCUA, OCC, FHFA and the CFPB (or other globally known regulations with the ability to quickly familiarize with these regulatory bodies as they related to Navy Federal)

Desired Qualifications

  • Professional certifications including, but not limited to any of the following: ORM, CISA, CISM, CISSP, CRISC, CIA, CIPP, AWS, AZURE, CCSA etc.
  • Professional or planned date for certification in Operational Risk, and/or specialized in Technology or Information Security
  • Working knowledge of the MITRE attack framework

Hours: Monday – Friday, 8:00AM – 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee’s leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Salary Range: $101,000- $185,200 annually

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Posting End Date: 06/02/2023

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.


Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Employee Referrals

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.




Operational Risk Analyst

Operational Risk Analyst




Winchester, VA

Posted on

April 27, 2023

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BRMi is seeking aOperational Risk Analyst to beresponsible for analyzing, and reporting on organizational risks, quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities.

Hybrid 4 days a month in Vienna, VA, Pensacola, FL, or Winchester, VA

here to see BRMi’s Glassdoor reviews


  • Conduct risk assessments to ensure compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures
  • Develop standard risk assessment scopes and conduct re-scoping of already established reviews to ensure validity
  • Identify and evaluate risks and associated controls using the RCSA (Risk Control Self-Assessment) method/process
  • Prepare and present to management and/or affected business unit summaries, operational and regulatory risk assessment reports, trending, and remediation or mitigation solutions
  • Develop and implement operational risk management frameworks, methodologies, reporting, quantification/testing, policies, standards, and procedures as appropriate
  • Support special projects related to improving internal risk and compliance processes (e.g., automation and optimization efforts)
  • Other duties as assigned


  • Advanced experience with IT General Control and Information Security risk assessments
  • Significant experience in collaborating across organizational boundaries and building partnerships across various functions
  • Knowledge of mortgage lending
  • Knowledge of industry risk frameworks (i.e. COSO/COBIT/NIST 800-53)
  • Knowledge of Data Governance and Data Privacy Principles
  • CIA, CISSP, and/or CISA certifications
  • Curiosity and ability to learn new technologies on the fly to solve complex problems

Nice to Haves:

  • Experience with SQL programming and Data Visualization tools like Microsoft PowerBI
  • Experience working across all aspects of the Software Development Lifecycle (e.g., Requirements Gathering, Development, Testing, and Production Readiness/Training)
  • Knowledge of Robotic Processing Automation (RPA) capabilities and their value proposition

* BRMi will not sponsor applicants for work visas for this position.*

*This is a W2 opportunity only*


We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

Job Locations VA-Vienna | VA-Winchester | FL-Pensacola

Posted Date 2 months ago (4/26/2023 11:59 AM)

ID 2023-3534

# of Openings 1

Category Security


Registered Nurse

  1. Company Name
    Grafton Integrated Health Network
  2. Company Website
  3. Contact Name
    Sandy Abel
  4. Contact Job Title
    Director of Nursing
  5. Email
  6. Phone
  1. Job Title
    Registered Nurse
  2. Job Location (City, State)
    Berryville, VA
  3. Salary Information (optional)
    Based on experience
  4. Job Description
    Under general supervision, provides nursing services and health care to Grafton clients. Performs a variety of nursing duties associated with monitoring clients health and general well being, managing health issues and providing health care. May perform work at a variety of Grafton locations. Reports to the Director of Nursing.
  5. Application Instructions
    Apply on our website at: