Job Location: Remote

Registrar Services Specialist I

Registrar Services Specialist I
American Public University System

American Public University System seeks a customer service and detail oriented individual who enjoys working with students. Successful candidates must be highly organized, able to multitask, and able to work with limited supervision. The candidate will be involved in maintaining registration student records within our military portal, national clearing house as well as facilitating our student transcripts and probation processes. This is a full-time, non-exempt position in our Charles Town, WV location. This position reports to the Team Manager within the Office of the Registrar. This position is a shift schedule position with required hours of 12:30pm – 9:00pm, Monday – Friday.

Responsibilities:

  • Complies with Family Educational Rights and Privacy Act (FERPA) when releasing information
  • Works with students and staff to resolve student issues in a positive and collaborative manner
  • Responds to APUS student phone and email inquiries within one (1) business day concerning transcript requests and graduation transcripts & certificates
  • Maintains thorough and accurate records
  • Conducts work with strong personal and professional ethics and integrity
  • Performs tasks as it pertains to processing Diplomas, Record Updates, Background Investigations, National Clearinghouse, Loan Deferments, Degree Verification, Verification of Education, Probation Status, Dismissals and All Fail
  • Performs tasks as it pertains to APUS military students. This includes reporting and resolving grade issues and degree completions; uploading new courses and schedules to the Academic Institute and NCMIS portals when required; supporting all student functions in all military
    portals; and performing other functions of the Office of the Registrar to support the APUS student body

Critical Skills and Job Complexity

  • Excellent written and verbal communication and customer service skills
  • Ability to work under pressure, within deadlines, and independently
  • Understanding of online learning structure and purpose
  • Understanding of student development and learning

Requirements:

  • Associate’s Degree required
  • Two (2) Years of Professional office experience required
  • Excellent customer service skills
  • Prior experience in a Registrar’s Office or other academic environment preferred
  • Experience with military or military students preferred
  • Excellent written and verbal communication skills (including basic editing experience)
  • Ability to work under pressure, within deadlines, and independently
  • Understanding of online learning structure and purpose
  • Understanding of student development and learning
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Analytical, organizational and administrative skills
  • Ability to manage multiple projects under tight deadlines and meet department service level agreements

About Us:

American Public University System (APUS) is an Online University based in Charles Town, WV.  Our company has over 100,000 students.  Our emphasis is educating our nation’s military and public services communities with quality and affordable education.  APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.

It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons.  We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment.  American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Colorado, California, Washington and NYC Pay Transparency Statement

If you are a resident of Colorado, California, Washington or New York City and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  Please send an email to recruiting@apei.com

Travel Required

Yes. 5-10%

Qualifications

Behaviors

Preferred

Team Player: Works well as a member of a group

Dedicated: Devoted to a task or purpose with loyalty or integrity

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

 

Apply online at: https://recruiting.ultipro.com/AME1070/JobBoard/711bd40f-864c-42db-8c62-3c62f2edc13f/OpportunityDetail?opportunityId=a8d1df88-1f61-4bc9-9b2f-68e9b73ce9bd

Financial Aid Advisor

Financial Aid Advisor (Fully Remote)
American Public University System

Fully remote but hybrid if local to Charles Town, WV.

The Financial Aid Advisor is responsible for providing financial aid support and counseling services to students attending American Public University System (APUS). This position communicates updates to students utilizing Federal Student Aid to support their educational goals.

Responsibilities:

  • Advises and educates students on various forms of Federal Student Aid
  • Primarily answers student inbound calls, also replies to emails and makes outbound contacts
  • Seeks out opportunities to enhance the student experience and promote high-quality service
  • Independently performs research to assist students and parents through the financial aid cycle
  • Remains flexible to daily workflow and task changes as a result of staffing needs, increased volume, or service level agreements
  • Collaborates with other university departments, as needed
  • Proactively communicates feedback and trends to management
  • Ensures daily tasks and contacts are met within established SLAs
  • Adheres to laws, regulations, policies and procedures, and compliance requirements
  • Meets department quality and productivity metrics
  • Performs other duties as assigned

Essential Skills/Requirements:

  • Strong verbal and written communications skills
  • Effective interpersonal communication and listening skills
  • Aptitude to think critically and solve problems
  • Ability to utilize multiple systems in transition between tasks
  • Proficient in Microsoft Office products, including Excel, Outlook, Word, Access, and PowerPoint
  • Solutions and detail oriented
  • Associate’s degree required
  • Experience in customer service, call center, or office environment preferred

Work Hours:

  • Office Hours
    • Monday – Friday 9:00am – 5:30pm, ET
    • Monday – Friday 12:30pm – 9:00pm, ET
    • Potential to work holidays, if needed.

About Us:

American Public University System (APUS) is an Online University based in Charles Town, WV.  Our company has over 100,000 students.  Our emphasis is educating our nation’s military and public services communities with quality and affordable education.  APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.

It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons.  We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment.  American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

 

Qualifications

Education

Required

Associate’s degree or better.

Apply Online at: https://recruiting.ultipro.com/AME1070/JobBoard/711bd40f-864c-42db-8c62-3c62f2edc13f/OpportunityDetail?opportunityId=5f7fbf98-6306-412b-8da9-c1a92f36b37f

Document Services Specialist

Document Services Specialist
American Public University System

The Document Services Specialist I supports the student enrollment process by reviewing and processing student documents and files required for admission to the University, as well playing an active role in key processes, such as: the transfer credit evaluation (TCE), program change (PC), new program enrollment (NPE), transcript request authorization (TRA), and many other processes. This role is also responsible for paper and electronic document intake, scanning through the digital content management system and indexing documents based on the information contained in the student information system. The individual serving in this role is required to be a flexible, dedicated, professional and energetic person with an eye for detail and focus on service to students and staff. They should also be focused on the “Advancement” competencies outlined in the Document Services career progression program/plan and ensure expectations are consistently met in order to be prepared for advancement on the team.

 Responsibilities: 

  • Meets and exceeds the expectations outlined in the Document Services Expectations Document.
  • Processes daily workload to ensure all department service level agreements (SLA’s) are met and exceeded when possible.
  • Opens, sorts, and batches incoming mail as well as scans paper transcripts and documents.
  • Reviews and processes all incoming documents for student files and updates document statuses when applicable.
  • Reviews student accounts daily for file completion and preparedness for transfer credit evaluation (TCE).
  • Communicates with students and staff regarding student documents, files, and transcript release authorization (TRA) requests.
  • Communicates with other institutions to verify student records, transcripts, process payments for TRA’s and to follow up on previous orders.
  • Places transcript orders through third party vendors.
  • Reviews and processes new program enrollment (NPE) applications and program change (PC) forms for file completion and preparedness for TCE.
  • Reviews and processes readmission applications for designated student populations.
  • Validates transcript data sent through optical character recognition (OCR) software.
  • Prints and indexes electronic documents in various systems.
  • Assesses student document logs to determine which documents are required and which are optional and then designate them accordingly.
  • Responsible for protecting student records and personal information according to the standards outlined in the Family Education Rights and Privacy Act (FERPA).
  • Performs other duties as assigned.

Skills: 

  • Basic computer skills using the Microsoft Office Suite.
  • Ability to interact with students and University staff in a professional manner.
  • Excellent customer service skills.
  • Strong organizational and administrative skills.
  • Effective verbal and written communications skills.
  • Demonstrated ability to manage multiple projects under tight deadlines.
  • Ability to multitask and work with minimal supervision.
  • Extremely detail oriented.

Required Experience:

  • High school diploma or equivalent required. Some college experience preferred.
  • Experience working with administrative records and files, as well as, strong attention to detail required.
  • Previous experience in customer service strongly preferred.
  • Basic familiarity with Microsoft Office software to include Word, Excel and Access.
  • Experience working with digital imaging systems preferred.

About Us:

American Public University System (APUS) is an Online University based in Charles Town, WV.  Our company has over 100,000 students.  Our emphasis is educating our nation’s military and public services communities with quality and affordable education.  APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.

It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons.  We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment.  American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Colorado, California, Washington and NYC Pay Transparency Statement

If you are a resident of Colorado, California, Washington or New York City and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  Please send an email to recruiting@apei.com

Apply online at: https://recruiting.ultipro.com/AME1070/JobBoard/711bd40f-864c-42db-8c62-3c62f2edc13f/OpportunityDetail?opportunityId=80863b9c-ecd1-4fe1-9bff-e41bc92a6d85

Borgen Project Internship Opportunities (nationwide, remote)

Borgen Project Internship Opportunities (nationwide, remote)

 

  1. Nonprofit Leadership Internship

The Borgen Project is an innovative, national campaign that is working to make poverty a focus of U.S. foreign policy. This is a part-time 12-hours per week, unpaid telecommuting internship. The internship is for 12 weeks, however, if your availability is limited, you can work ahead and complete the program in fewer weeks.

The role and will give an insight into the key skills required to lead and develop a nonprofit organization.

Advocacy Leadership Development – Meet with members of Congress and/or Congressional staffers in your State and District; represent The Borgen Project at various business, political and community events; mobilize individuals to contact their members of Congress in support of key poverty-reduction legislation.

Fundraising Development – Learn how to fundraise. Create a personal fundraising campaign and meet targets.

Recruitment – Update job postings; inform groups and classes of openings, introduction to recruitment platforms and listening in to interviews.

Marketing and Promotion – Pitch story ideas to print, broadcast and digital media and utilize social media and develop strategies for web-based messaging.

Qualifications:

– Self-starter who can produce great results with limited supervision.

– Strong oral communication skills and ability to lead meetings and give speeches.


Details: This is an unpaid internship, although college credit is available.

Start Date: New programs begin every month, you choose the month you wish to start.

 

  1. Political Affairs Internship

The Borgen Project is an innovative, national campaign that is working to make poverty a focus of U.S. foreign policy. This is a part-time 12-hours per week, unpaid telecommuting internship. The internship is for 12 weeks, however, if your availability is limited, you can work ahead and complete the program in fewer weeks.

Responsibilities will include leading public and political outreach in your state and district.

– Meet with members of Congress and/or Congressional staffers in your State and District.
– Represent The Borgen Project at various business, political and community events.
– Assist with fundraising. Create a personal fundraising campaign and meet targets.
– Mobilize individuals to contact their members of Congress in support of key poverty-reduction legislation.
– As needed, speak to groups, classes and organizations.
– Write letters of support for key programs to political leaders, media and other groups.

Qualifications:
– Outstanding writing skills.
– Self-starter who can produce great results with limited supervision.
– Strong oral communication skills and ability to lead meetings and give speeches.

Start Date: New programs begin every month, you choose the month you wish to start.

 

  1. Public Relations/Marketing Internship

The Borgen Project is hiring a Public Relations/Marketing Intern who will work remotely. This public relations intern will be involved in a variety of aspects of marketing and communications.

  • Create a branding campaign.
  • Conduct an informal focus group and gather feedback for market research.
  • Pitch story ideas to print, broadcast and digital media.
  • Create and implement a fundraising strategy.
  • Plan, market and present at an informational meeting.
  • Utilize social media and develop strategies for web-based messaging.
  • Assist with The Borgen Project’s advocacy efforts.

Details: This is an unpaid internship, although college credit is available. The internship is 12-hours per week for 12-weeks. However, if your availability is limited, you can work ahead and complete the program in fewer weeks.

Start Date: New programs begin every month, you choose the month you wish to start.

 

  1. Writer/Journalist Internship

The Borgen Project is an innovative, national campaign that is working to make poverty a focus of U.S. foreign policy. This is a 12-week, part-time, unpaid internship. However, if your availability is limited, you can work ahead and complete the program in fewer weeks.

The selected candidate will be able to work from home and pick their own schedule, but must meet weekly deadlines. Articles submitted will appear on BORGEN Magazine or The Borgen Project Blog.

– Write one article per week.
– Research topics.
– Assist with advocacy efforts.
– Assist with fundraising. Create a personal fundraising campaign and meet targets.

Qualifications: Strong research and writing skills. Must be able to work independently and meet deadlines with very little supervision. Experience writing SEO friendly content is helpful, but not required.

Writers and Journalists need to submit 2 writing samples.

Start Date: New programs begin every month, you choose the month you wish to start.

 

 

  1. Advocate

Location: Nationwide (Telecommute Volunteer Role)
Salary: Unpaid
Duration: 3-months
Hours: 4-hours per week
Start Date: New programs begin every month, you choose the month you wish to start

This is a great entry-level volunteer position for someone looking to be part of The Borgen Project. Advocates can operate from anywhere in the U.S.

Key Responsibilities:

  • Serve as an ambassador for the world’s poor. Build awareness of the issues and ways people can help.
  • Manage and implement fundraising campaigns.
  • Represent The Borgen Project in your city – attend events and engage people in the cause.
  • Contact congressional leaders in support of key poverty-reduction programs.

Qualifications:

  • Excellent overall communication skills: oral, written, presentation.
  • Ability to self-manage and prioritize assignments.

How to Apply: To apply, send your resume to hr@borgenproject.org

 

  1. Regional Director

Location: Nationwide (Telecommute Volunteer Role)
Salary: Unpaid
Duration: 6-months
Hours: 4-6 hours per week
Start Date: New programs begin every month, you choose the month you wish to start

You don’t need to be a lobbyist to help influence foreign policy. As a Regional Director, you’ll serve as a Borgen Project Ambassador in your city – mobilizing your friends, family and colleagues to contact Congress in support of key poverty reduction legislation.

Key Responsibilities:

  • Meet with local congressional leaders and lobby for legislation that improves living conditions for the world’s poor.
  • Mobilize people in your community to contact their congressional leaders to support poverty reduction legislation.
  • Manage and implement fundraising campaigns.
  • Build a network of people engaged in the cause.
  • Serve as The Borgen Project’s ambassador in your city.

Qualifications:

  • Basic understanding of U.S. Politics and international development.
  • Highly organized with the ability to prioritize multiple functions and tasks while managing their work time efficiently.
  • Strong team player that loves to bring new ideas to the table.
  • Ability to demonstrate frequent independent judgment with decisiveness.
  • Excellent overall communication skills: oral, written, presentation.

How to Apply: To apply, send your resume to hr@borgenproject.org

 

Marketing Specialist

If you’ve ever been to a library and checked out a book or placed a hold online, you may have used our software. The Library Corporation (TLC) has been servicing the Library Industry since 1974. TLC provides premier automation, cataloging, and data services to more than 5,500 public, school, academic, and special libraries worldwide, ranging from single-site facilities to massive metropolitan systems.

 

Job Description

TLC’s ideal Marketing Specialist is an organized and skilled content creator, who can produce high-quality written and visual outputs across platforms. With the goal of engaging prospects and bringing customer stories to life, the ideal candidate should demonstrate creativity, empathy, and professionalism to develop memorable marketing content and proposals. Library and/or Educator experience preferred but not required.

 

The Marketing Specialist will report to the Director of Marketing and work closely with multiple teams and customers toward creating accurate and creative content and winning proposals. This person will promote the company’s products and services by developing and editing content for websites, marketing campaigns, bid proposals, and social media.

 

Duties and Responsibilities

  • Writing, reviewing, editing, and updating content for websites, blogs, marketing materials, campaigns, and proposals.
  • Conducting research and interviews to learn more about current products, services, and customers, then developing distributable story-driven content based on the findings.
    • This may take the form of case studies, press releases, video clips, blogs, infographics, testimonials, social posts, etc.
  • Contributing to a repository of marketing language, product screenshots, customer testimonials, and other reusable content snippets for proposals and campaigns.
  • Supply boilerplate language from the repository as requested for proposals and campaigns.
  • Collaborating with the Marketing team on the design of promotional materials and delivery of campaign objectives.
  • Assisting with webinar and video production and subsequent cross-channel content repurposing.
  • Using social media to engage prospects and customers, respond to questions or complaints, and to promote company initiatives.
  • Monitoring website, campaign, and social media metrics.

 

Qualifications and Skills

  • Exceptional writing, editing, and reading comprehension skills required — minimum 3 years of professional experience
  • Proficient video editing and graphic design skills required
  • Canva and Adobe Creative Cloud experience highly preferred
  • Library or Educator experience preferred
  • Active social engagement on multiple platforms preferred
  • Proven ability to articulate complex information in clear, concise, and relatable content
  • Enjoy researching and learning about library tools and processes
  • Excellent organization of digital assets
  • Excellent time management and project prioritization
  • Highly proficient in Google Workspace — Docs, Sheets, Slides, Calendar, Gmail
  • Great listening, flexibility, interpersonal, and collaboration skills
  • Proven ability to take initiative and work independently in a remote environment
  • Please submit a marketing portfolio with application

 

Benefits

TLC offers its employees opportunities to grow and make a real contribution. Our benefits package includes:

  • Paid time off
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • 401(k)
  • Short and Long-Term Disability Insurance
  • Flexible Spending Account (FSA) and Dependent Care Account (DCA)
  • Health Savings Account (HSA)

 

Salary range for this position is $40,000 to $55,000, commensurate with experience. This position may also receive a small quarterly commission based on proposal performance.

 

This position is open to remote candidates, although preference may be given to local candidates. No ongoing business travel requirement is anticipated for this position. The Library Corporation is currently in a remote work protocol as a response to the public health emergency in the United States of America, so applicants should be prepared to onboard and work remotely for an indeterminate period of time.

 

We are an equal opportunity employer offering competitive salaries and benefits and a congenial work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity and expression, national origin, age (40 or older), sexual orientation, genetic information, marital status, disability, or any other legally protected status. An offer of employment with TLC is conditioned upon the successful completion of a background investigation.

 

TLC is a Federal Contractor and has implemented a COVID-19 mandatory vaccination requirement for our workforce effective January 18th, 2022.  This policy will help to safeguard the health of our employees and their families, our customers and visitors, and the community at large from COVID-19.  Employees must be fully vaccinated by the first day of employment, or apply and receive an approved exemption based on medical or religious reasons.

 

Employees are considered fully vaccinated two weeks after completing primary vaccination with a COVID-19 vaccine, with, if applicable, at least the minimum recommended interval between doses. For example, this includes two weeks after a second dose in a two-dose series, such as the Pfizer or Moderna vaccines, two weeks after a single-dose vaccine, such as the Johnson & Johnson vaccine, or two weeks after the second dose of any combination of two doses of different COVID-19 vaccines as part of one primary vaccination series. All employees are required to report their vaccination status and to provide proof of vaccination.

 

If you have the personal and professional skills for this position and want to work in a rapidly growing enterprise that uses the latest technology, we invite you to send us your resume, professional references, and salary requirements.

 

The Library Corporation is headquartered approximately 50 miles west of Washington, DC., with an additional office in Denver, Colorado.

 

https://tlcdelivers.com/job/marketing-specialist/