Help Desk Support

Help Desk Support

F&M Trust

Chambersburg, PA 17201


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About the role:

F&M Trust is looking to hire an experienced IT Support Specialist who aspires to grow their career in technology. The successful candidate will have an extensive background working in a Microsoft Windows environment and strong customer service skills. Candidate should be resourceful, a team player, and someone who can multi-task. Daily interaction with seven team members to fulfill employee needs and complete advanced technology projects. This position will provide the successful candidate with a wide breadth of experience relating to networking, security, application support, server management, project management, and troubleshooting skills. In addition to the hands-on experience, employees benefit from support in achieving certifications and further education.

The home office location for this individual will be at the Bank’s corporate headquarters located at 1500 Nitterhouse Drive, Chambersburg, PA, or the Bank’s regional headquarters located at 4050 Crums Mill Road, Harrisburg, PA. Some travel to the opposite headquarters is necessary to ensure sufficient exposure to the full team on a regular basis. Additional travel to meet organizational needs, as necessary.


  • Troubleshoot issues and outages.
  • Respond to requests and tickets to the helpdesk.
  • Install and configure servers, workstations, and IP phones.
  • Ensure security by assigning users with approved entitlements and adherence to policy when it comes to setting system permissions.
  • Maintain data integrity by managing enterprise backup process.
  • Develop expertise to train staff in new technologies.
  • Maintain technical documentation, manuals, and IT policies.


  • Associates or BSc/Ba in Information Technology, Computer Science, or a related discipline. A combination of experience and professional certifications can also be considered in lieu of the formal education requirement.
  • Experience troubleshooting and supporting computer and network equipment.
  • Familiarity with Microsoft operating systems and platforms.
  • Knowledge of information security principles is a plus.
  • Resourcefulness and problem-solving aptitude.
  • Excellent communication and “people” skills.
  • Banking background is a plus.

Similar Job Titles:

Our job title here at F&M Trust is Technology Services Analyst, while other companies may use Help Desk Technician, Help Desk Support, Help Desk Agent, Help Desk Associate, IT Help Desk, IT Analyst, Information Technology Analyst, PC Tech Support, Systems Administrator, Technology Specialist, or Desktop Support Specialist.

F&M Trust is an Equal Opportunity Employer – M/F/Disability/Vet/SO





This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

It is in the Technician/Administrative Support Work Category at the Entry/Developmental Work Level within the CES Occupational Structure. It is located in the DISA-JH6 and RS32.


Conditions of Employment

  • Must be a U.S. Citizen.
  • Must be at least 16 years of age.
  • Must be enrolled or have been accepted for enrollment and seeking a degree (diploma, certificate, etc.) at a qualifying educational institution on a full or half time basis.
  • This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
  • If selected, you will be required to provide information regarding your COVID-19 vaccination status for the purposes of determining appropriate workplace safety protocols, such as those related to masking, testing, travel, and quarantine.
  • Currently enrolled or accepted for enrollment in an accredited school.
  • Salary to be determined at time of selection.


Student Interns qualify based on their educational achievements.

In order to qualify for this position, you must meet the requirements described below.

Student Interns qualify based on their educational achievements.

In order to qualify for this position, you must meet the requirements described below.
Basic Requirements:
Attention to Detail
Customer Service
Oral Communication
Problem Solving

Currently enrolled (Summer 2023) or accepted (Fall 2023) for enrollment and seeking a degree, diploma, or certificate in a qualifying educational institution on a full or half-time basis, as defined by the educational institution.

This position requires a minimum cumulative Grade Point Average (GPA) of 2.0 or higher on a 4.0 scale. (You MUST submit transcripts or proof of education to verify your claim)

For the GG-04 grade level: Completion of 2 full academic years of post-high school study or associate’s degree.

For the GG-05 grade level: Completion of all requirements for a bachelor’s degree or equivalent degree.

For the GG-07 grade level: Completion of 1 full academic year of graduate level education or eligibility under the Superior Academic Achievement after completing a bachelor’s degree.

For the GG-09 grade level: Two full years of progressively higher level graduate education, or Master’s or equivalent graduate degree such as LL.B. or J.D.

All qualifications must be met within 30 days after the closing date of this announcement.


To be creditable, education must have been obtained in an accredited college or university. You must report only attendance and/or degrees from schools accredited by accrediting institutions that are recognized by the U.S. Department of Education

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by the National Association of Credential Evaluation Services at the time of application. National Association of Credential Evaluation Services .

Additional information

  • The duration of a student trainee/ intern appointment is a trial period.
  • Applicants must sign a Participant Agreement; be able to furnish course registration information at the start of each school term; and be able to provide verification of academic status (official transcript) at the end of each academic term.
  • Selected applicants must maintain good academic standing, remain students as long as they are employed under the student program, perform their jobs successfully, and meet any other component-specific requirements outline in their Participant Agreements.
  • At management discretion this position maybe converted to permanent position within 120 days of successful degree completion. Conversion is not mandatory or guaranteed for participants and is dependent (among other things) on the employee’s successful completion of the Agency student-program requirements.
  • Management may select at any grade level advertised in this announcement and promotion is not guaranteed.
  • Candidates selected through this announcement may be offered non-competitive promotion opportunities to target positions in the full performance work level of the Cyber Excepted Service if chosen for conversion to a permanent position at the end of their student program appointment. Promotion in this permanent position is not guaranteed and no promise of a promotion is implied.
  • This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system.
  • If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment.
  • Telework availability will be based upon the mission requirements and supervisory determination
  • We may use this announcement to fill additional vacancies within 90 days of the closing date.
  • The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here.
  • For more information on veterans’ preference click here.
  • Males born after 12-31-59 must be registered or exempt from Selective Service (to verify your registration status click here).
  • The Department of Defense (DoD) policy on employment of annuitants issued March 18, 2004 will be used in determining eligibility of annuitants.
  • For more information regarding qualifications requirements please click here.
  • For more information on the Cyber Excepted Service Personnel System, click here.
  • Because this position is in the Cyber Excepted Service, Veterans’ Preference will be applied to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, “CES Employment and Placement”. If you are a veteran claiming veteran’s preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.
  • You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or eligibility.
  • If you are unable to apply online, view the following link for information regarding Alternate Application.


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