Job Location: Inwood

Inside Sales Representative

Inside Sales Representative

If you’ve ever been to a library and checked out a book or placed a hold online, you may have used our software. The Library Corporation (TLC) has been servicing the Library Industry since 1974. TLC provides premier automation, cataloging, and data services to more than 4,500 public, school, academic, and special libraries worldwide, ranging from single-site facilities to massive metropolitan systems.

Job Description

The Library Corporation is looking for an Inside Sales Representative. We’re seeking a qualified sales representative to help us up-sell TLC products to both existing TLC customers and non-TLC customers.  The sales representative will have a strong understanding of the sales process, excel in generating leads with both TLC and non-TLC customers, building relationships, and closing deals. The ideal candidate will be a quick learner with strong negotiating skills and the ability to showcase our offerings in a compelling way. Tasked with prospecting and presenting TLC products, it’s essential that our sales consultant be personable and professional.

The ideal candidate should have 3 to 5 years of proven inside sales experience and success selling software and/or hardware.

Duties and Responsibilities

  • Highly polished, engaging, and informative sales presentations
  • Develop proposals including price quotes
  • Understand and articulate how TLC’s solutions serve libraries
  • Understand and articulate the value of TLC’s products and services
  • Ability to exceed monthly and yearly sales goals
  • Ability to work in a fast-paced environment
  • Maintain both a broad understanding of the product’s capabilities and a deep understanding of areas being demonstrated
  • Develop sales plans that include identifying new revenue growth opportunities and forecasting revenue
  • Develop key contacts and business relationships with influential decision makers that are non-TLC customers.

Qualifications and Skills

  • Meet annual sales goals
  • Closing new business skills
  • Territory management
  • Prospecting
  • Ability to negotiation
  • Self-confidence
  • Product knowledge
  • Present to audiences
  • Networking/Client Relations
  • Team player
  • Motivation for sales

Benefits

TLC offers its employees opportunities to grow and make a real contribution. Our benefits package includes:

  • Paid time off
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • 401(k)
  • Short and Long-Term Disability Insurance
  • Flexible Spending Account (FSA) and Dependent Care Account (DCA)
  • Health Savings Account (HSA)

Salary range for this position is between $35,000.00 and $40,000.00 commensurate with experience plus commission.

This position is open to remote candidates, although preference may be given to local candidates. No ongoing business travel requirement is anticipated for this position. The Library Corporation is currently in a remote work protocol as a response to the public health emergency in the United States of America, and so applicants should be prepared to onboard and work remotely for an indeterminate period of time initially.

We are an equal opportunity employer offering competitive salaries and benefits and a congenial work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity and expression, national origin, age (40 or older), sexual orientation, genetic information, marital status, disability, or any other legally protected status. An offer of employment with TLC is conditioned upon successful completion of a background investigation.

TLC is a Federal Contractor and has implemented a COVID-19 mandatory vaccination requirement for our workforce effective January 18th, 2022.  This policy will help to safeguard the health of our employees and their families, our customers and visitors, and the community at large from COVID-19.  Employees must be fully vaccinated by the first day of employment, or apply and receive an approved exemption based on medical or religious reasons.

 

Employees are considered fully vaccinated two weeks after completing primary vaccination with a COVID-19 vaccine, with, if applicable, at least the minimum recommended interval between doses. For example, this includes two weeks after a second dose in a two-dose series, such as the Pfizer or Moderna vaccines, two weeks after a single-dose vaccine, such as the Johnson & Johnson vaccine, or two weeks after the second dose of any combination of two doses of different COVID-19 vaccines as part of one primary vaccination series. All employees are required to report their vaccination status and to provide proof of vaccination.

If you have the personal and professional skills for this position and want to work in a rapidly growing enterprise that uses the latest technology, we invite you to send us your resume, professional references, and salary requirements.

The Library Corporation is located approximately 50 miles West of Washington, DC.

Judy Price
Special Projects Manager
TLC • The Library Corporation 
Phone: 304.229.0100
www.TLCdelivers.com

 

Software Quality Engineer

Software Quality Engineer

If you’ve ever been to a library and checked out a book or placed a hold online, you may have used our software. Our Company has been servicing the Library Industry since 1974. TLC provides premier automation, cataloging, and data services to more than 4,500 public, school, academic, and special libraries worldwide, ranging from single-site facilities to massive metropolitan systems.

Job Description

The Library Corporation is looking for a Software Quality Engineer to join our QA team based out of our corporate headquarters in Inwood, WV.  The Software Quality Engineer will perform manual testing, measure results, and detect problems that occur in the system. This position requires a well-rounded understanding of various testing disciplines, technology, test automation, and hands-on experience.

The ideal candidate will have experience testing on multiple mobile platforms, devices, and IDEs as well as web services and the ability to quickly learn and understand core systems. The ideal candidate will also be forward-thinking, keeping abreast of new tools and practices for web application testing and work with the QA organization to integrate new practices into existing processes.

Duties and Responsibilities

  • Design, develop, and execute test scripts
  • Communicate and coordinate with developers to resolve software defects
  • Defect reporting and escalation of defect to Supervisor, Product Manager and Management
  • Stay up-to-date with new testing tools and test strategies
  • Estimate, prioritize, plan, and coordinate testing activities
  • Work with the QA team to iteratively review and improve standards and practices

Qualifications and Skills

  • Previous professional QA experience in a commercial software environment is preferred but not required
  • Solid understanding of QA methodologies
  • Experience working with Quality tools (ALM, Jira, VersionOne)
  • Experience working with a Test Management System (TestRail, Zephyr, Xray) is preferred but not required
  • Knowledge and demonstrated experience in the software development project life-cycle (SDLC)  and Agile Software Development. Must be comfortable as part of an Agile team.
  • Experience in testing database applications, particularly those using Oracle SQL Developer
  • Strong written, verbal, and interpersonal communications skills including the ability to listen attentively and communicate information clearly and effectively
  • Ability to interact positively with teammates at all levels of the company and to foster a positive work environment

Benefits

TLC offers its employees opportunities to grow and make a real contribution. Our benefits package includes:

  • Paid time off
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • 401(k)
  • Short and Long-Term Disability Insurance
  • Flexible Spending Account (FSA) and Dependent Care Account (DCA)
  • Health Savings Account (HSA)

Salary range for this position is $40,000-$50,000, commensurate with experience.

This position is open to remote candidates, although preference may be given to local candidates. No ongoing business travel requirement is anticipated for this position. The Library Corporation is currently in a remote work protocol as a response to the public health emergency in the United States of America, so applicants should be prepared to onboard and work remotely for an indeterminate period of time.

We are an equal opportunity employer offering competitive salaries and benefits and a congenial work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity and expression, national origin, age (40 or older), sexual orientation, genetic information, marital status, disability, or any other legally protected status. An offer of employment with TLC is conditioned upon the successful completion of a background investigation.

TLC is a Federal Contractor and has implemented a COVID-19 mandatory vaccination requirement for our workforce effective January 18th, 2022.  This policy will help to safeguard the health of our employees and their families, our customers and visitors, and the community at large from COVID-19.  Employees must be fully vaccinated by the first day of employment, or apply and receive an approved exemption based on medical or religious reasons.

Employees are considered fully vaccinated two weeks after completing primary vaccination with a COVID-19 vaccine, with, if applicable, at least the minimum recommended interval between doses. For example, this includes two weeks after a second dose in a two-dose series, such as the Pfizer or Moderna vaccines, two weeks after a single-dose vaccine, such as the Johnson & Johnson vaccine, or two weeks after the second dose of any combination of two doses of different COVID-19 vaccines as part of one primary vaccination series. All employees are required to report their vaccination status and to provide proof of vaccination.

If you have the personal and professional skills for this position and want to work in a rapidly growing enterprise that uses the latest technology, we invite you to send us your resume, professional references, and salary requirements.

The Library Corporation is located approximately 50 miles West of Washington, DC.

Judy Price
Special Projects Manager
TLC • The Library Corporation 
Phone: 304.229.0100
www.TLCdelivers.com

 

Entry Level Deskside Support Analyst

Entry Level Deskside Support Analyst

HCL America, Inc.

Inwood, WV 25428

$48,000 a year – Full-time

 

Qualifications

  • Associate (Required)
  • Work authorization (Required)
  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Benefits

Pulled from the full job description

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

On-the-job training

Paid time off

Relocation assistance

Full Job Description

Job Title: Entry Level Fresher Deskside Support Analyst

Job Type: Full Time/Permanent

Job Location: Inwood, WV 25428

Salary: $48000 + Benefits

About HCL:

HCL America Inc has a strong base in the United States over 30 Years having 15+ Delivery Centers with Services provided to 500+ Customers. Innovation Labs at Redmond, Dallas, Rochester and Cary provide wide range of learning to employees and services to Customers.

HCL is hiring Entry Level candidates to help you get an opportunity to launch your professional career with a leading technology company. We believe that if you enjoy self-development and collaboration while seeking to earn while learning and growing, HCL America has great opportunities for you.

  • This opportunity is for graduates. On the job training provided for eligible candidates who qualify.
  • Provide technical assistance with computer hardware and software.
  • Resolve issues for staff via phone, in person, or electronically.
  • Log bugs and enhancement requests.
  • Perform hardware and software installations, configurations and updates

Minimum Eligibility Criteria:

  • Associate or Bachelor degree holders

Job Type: Full-time

Pay: $48,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Relocation assistance

Experience level:

  • No experience needed

Schedule:

  • 8 hour shift
  • Weekdays
  • Weekend availability

Ability to commute/relocate:

  • Racine, WI 53403: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

  • Associate (Required)

Experience:

  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Work Location: One location

 

Product Owner – Circulation

Product Owner – Circulation

https://tlcdelivers.com/job/product-owner-circulation/

If you’ve ever been to a library, checked out a book or placed a hold online, you may have used our software. The Library Corporation has been servicing the Library Industry since 1974. TLC provides premier automation, cataloging, and data services to more than 4,500 public, school, academic, and special libraries worldwide, ranging from single-site facilities to massive metropolitan systems.

Job Description
The Library Corporation (TLC) is looking for a Product Owner to own the Library•Solution circulation workflows within the Integrated Library System.  This position is part of the Product Management department and may also assist or lead development projects that improve other areas of the Integrated Library System.

The ideal candidate will have a Master of Library Science degree, experience working in a school library environment, and experience with library circulation workflows. TLC is looking for a tech-savvy leader who values collaboration, innovation, and flexibility with an eagerness to engage and participate in a team that informs and shapes the products.  The person fulfilling this position will lead the charge to develop and implement intuitive and trendsetting solutions. This person will partner with stakeholders to deliver high-quality solutions and services to the TLC family of customers.

Duties and Responsibilities

  • Define and own the vision for the Library

 

Solution circulation and tangentially related workflows

  • Responsible for creating, organizing, maintaining, and prioritizing development backlogs
  • Conduct research and develop business cases for determining development priorities
  • Gather development requirements, write user stories, and document success criteria
  • Partner with other product management team members to coordinate the planning and sequencing of product changes
  • Participate in product development including, but not limited to, presenting the vision, leading development projects, answering developer questions, conducting functional reviews, providing feedback, writing applicable documentation, and completing release management task
  • Create and maintain applicable marketing, training, implementation, and/or support documentation
  • Lead, attend, and/or engage in applicable meetings including, but not limited to, design sessions, development planning, and customer focus groups
  • Provides tier-three support to organizational stakeholders in SME areas
  • Participate in the LS Ideas portal which includes monitoring, updating, and responding to applicable Idea submissions
  • Participate and deliver training and webinars to internal and external audiences
  • Monitor the library market and maintain awareness of trends, competition, and best practices
  • Remain up to date on library workflow and software development trends
  • Actively participate in user group meetings and lead user sessions
  • Participate in applicable conferences and training
  • Other duties as assigned

Qualifications and Skills
The Library Corporation is looking for someone who has library experience, especially in the areas of library software; circulation, serial, and acquisition workflows; and/or software product/project management experience.  The ideal candidate will have:

  • Library experience – minimum of 2 years of working library experience with preference given to school library experience
  • BS/BA, Master of Library Science preferred
  • Experience using and administering Integrated Library System software
  • Exceptional organizational and time management skills, including experience working to tight deadlines, confidence under pressure, prioritization, multi-tasking, and problem-solving
  • Strong technical background and software troubleshooting skills
  • A curious mind with a passion for problem-solving and an eagerness to learn
  • Excellent verbal and written communication skills including the ability to articulate functional and design decisions to stakeholders and development teams
  • Strong interpersonal skills including the ability to build relationships at all levels
  • Knowledge of current trends in the area of library services and library technologies
  • Ability to prioritize work and activities based on fluid market, customer needs, and available resources
  • Excellent internal and external customer service skills
  • Ability to creatively solve problems and navigate stressful situations in a positive manner
  • Comfort working as part of a team

Benefits

TLC offers its employees opportunities to grow and make a real contribution. Our benefits package includes:

  • Paid time off
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • 401(k)
  • Disability Insurance
  • Flexible Spending Account
  • Health Savings Account

Salary range for this position is $45k-70k, commensurate with experience and qualifications.

This position is open to remote candidates, although preference may be given to local candidates. No ongoing business travel requirement is anticipated for this position. The Library Corporation is currently in a remote work protocol as a response to the public health emergency in the United States of America, and so applicants should be prepared to onboard and work remotely for an indeterminate period of time.

We are an equal opportunity employer offering competitive salaries and benefits and a congenial work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity and expression, national origin, age (40 or older), sexual orientation, genetic information, marital status, disability, or any other legally protected status. An offer of employment with TLC is conditioned upon successful completion of a background investigation.

TLC is a Federal Contractor, and has implemented a COVID-19 mandatory vaccination requirement for our workforce effective January 18th, 2022.  This policy will help to safeguard the health of our employees and their families, our customers and visitors, and the community at large from COVID-19.  Employees must be fully vaccinated by the first day of employment, or apply and receive an approved exemption based on medical or religious reasons.

Employees are considered fully vaccinated two weeks after completing primary vaccination with a COVID-19 vaccine, with, if applicable, at least the minimum recommended interval between doses. For example, this includes two weeks after a second dose in a two-dose series, such as the Pfizer or Moderna vaccines, two weeks after a single-dose vaccine, such as the Johnson & Johnson vaccine, or two weeks after the second dose of any combination of two doses of different COVID-19 vaccines as part of one primary vaccination series. All employees are required to report their vaccination status and to provide proof of vaccination.

If you have the personal and professional skills for this position and want to work in a rapidly growing enterprise that uses the latest technology, we invite you to send us your resume, professional references, and salary requirements.

The Library Corporation is headquartered approximately 50 miles west of Washington, DC., with an additional office in Denver, Colorado.