Deskside Support Technician

Deskside Support Technician

  • Frederick, Maryland
  • Hourly

Apply Online at: https://careers.gdcitsolutions.com/main/jobs/3393?lang=en-us

Job Description

Overview

GDC IT Solutions is currently seeking a Deskside Support Technician in the Frederick, MD area.

 

Position Overview:

This position provides the second level of support to end users by handling Incidents and Service Requests that have been escalated by lower tiers. Support will be provided onsite, remotely over the phone, or via email.

Responsibilities

Accept & register Service Desk Calls.

  • Provides resolution for escalated Incidents or Requests.
  • Categorize and prioritize incidents correctly according to standard operation procedure.
  • Understand and work within established Service Level Agreements (SLA) to ensure timely resolution to incidents and requests.
  • Ensures quality customer service to users; ensures proper and accurate feedback on technical problems; coordinates communications between user and technical staff.
  • Work with other IT teams to identify the source of issues.
  • Escalate calls to higher level support as needed; allowing time to maintain established SLA.
  • Troubleshoot network connectivity issues, including cabling, and switch configuration.
  • Troubleshoot 3rd party software & internal applications, PC configuration issues.
  • Install & configure software packages including standard workstation software and non-standard application software.
  • Continue to improve technical knowledge through ongoing training and certifications.
  • Perform PC setups & moves for users including connecting to LAN.
  • Assist with Business Recovery hardware set-up in the event of a disaster.
  • Perform other duties as assigned.

Minimum Qualifications

  • Windows 10, and Office 365
  • Active Directory Maintenance
  • Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
  • Client PC connectivity – Ethernet, TCP/IP, and VPN
  • File server knowledge
  • Experience with Imaging tools, and desktop security products
  • 2 years+ experience working in a Windows/Mac environment.
  • Ability to handle multiple projects at the same time
  • Good customer service and troubleshooting skills.
  • Excellent communication skills, (active listening skills)
  • Ability to communicate technical information, both verbal and written to a wide range of end-users
  • Good interpersonal skills
  • Ability to work independently, complete tasks with minimal supervision.
  • Team player

 

Preferred Experience: 

  • Associate degree in technology field or technical IT certifications
  • Comp TIA A+, certification
  • Microsoft Office Specialist, certification

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

  • Cutting Edge Technology and Innovation
  • Career Growth Opportunities
  • Employee-Centric Environment
  • Comprehensive Benefits Package
  • Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

#IND #DICE

Visit our Career Center for the latest employment opportunities.

 

Part-Time User Support Specialist

Part-Time User Support Specialist

Frederick County Public Schools

Frederick, MD 21701

$24 an hour – Part-time

Apply Online at: https://www.indeed.com/viewjob?jk=133aa9e40f3b0033&tk=1h3fgvjnpjgar801&from=serp&vjs=3

JobID: 12349

Position Type:
Technology/Specialist

Date Posted:
6/8/2023

Location:
Sabillasville Environmental Charter School

Date Available:
08/17/2023

Closing Date:
Open Until Filled

 

Special Note: Sabillasville Environmental Charter School will also be posting a part-time Instructional Assistant position in the coming weeks. There is a potential for full-time hours within the school if both positions are offered to/accepted by the same applicant.

PROBATIONARY EMPLOYEES ARE NOT ELIGIBLE TO APPLY FOR VACANCIES OR PROMOTIONS DURING THEIR PROBATIONARY PERIOD

All education provided on your application must be supported by attaching a scanned copy of your high school diploma, transcription or college/university transcript.

Work Year Calendar and Hours

  • 11-month position (208 days / year), 3.5 hours per day
  • Daily Work Hours: TBD

For more information about employee benefits please go to: www.fcps.org/benefits

Salary

  • Support Salary Scale Grade T01: $24.00 per hour

Under the Fair Labor and Standards Act this position is non-exempt from overtime. Actual salary placement will be in accordance with the salary procedures of the Frederick County Public School System.

Role

The primary function of this position is to assist schools in using new technologies to support instruction and assessment. The position will also be responsible for supporting all staff and students with the use and care of technology for their location. The User Support Specialist (USS) will be responsible for maintaining an accurate inventory of all technology at the school and in use by school staff and students. Reporting to the Technology Support Specialist (TS2) assigned to their feeder system, this position falls under the Department of Technology Infrastructure’s, Technical Support division.

Essential Functions

Maintains School-based Classroom and Instructional Technologies

  • Provides “first level” support within the building for administrative, instructional, computer systems and peripherals.
  • Primary contact within the building for technology related systems.
  • Maintains lab and requests supplies for computers and other peripheral devices from the annex or appropriate vendor.
  • Assists with the distribution and collection of staff and student devices.
  • Serves as a resource regarding content of software on the network.
  • Schedules and keeps a log of teacher and student use of computer labs to support school and county improvement goals.
  • Provides timely and accurate troubleshooting of problems with system standard hardware platforms and software applications.
  • Provides students and staff with software, hardware, and peripheral orientations as needed.
  • Manages computer lab to provide on-going technical support.
  • Manages the work order system for assigned school.

Supports the school computer networks

  • Provides in-service on accessing the computer network and available resources.
  • Provides teachers with instructions to locate support materials to facilitate their effective use of new hardware, software, and peripherals.
  • Maintains user records in the inventory management system.
  • Updates instructional and management software.
  • Maintains a complete, accurate and up-to-date inventory of all technology equipment and peripherals for their assigned location.
  • Teaches staff how to access software from various file servers.
  • Supports a multi-level access password system to facilitate appropriate use of the network and prohibit inappropriate access.
  • Maintains network management software to support multiple operating systems.
  • Provides technical support to all staff accessing networks outside the school building, if applicable.
  • Works to ensure system integrity and confidentiality.
  • Provides first level support for network connectivity, wireless and VOIP telephones.

Provides software support and conducts staff development training.

  • Performs software and hardware updates/upgrades as instructed by Department of Technology Infrastructure.
  • Coordinates databases of licensed software with the Department of Technology Infrastructure.
  • Works with the School Improvement Team to assist in developing a meaningful plan for the integration of technologies to support Essential Curriculum goals. May chair a subcommittee on school technology.
  • Works with staff to develop the necessary skills to actively participate in various forms of communication such as e-mail, the Internet, etc.
  • Provides basic support to staff using telecommunications hardware and software to access the many resources available to educators.

Other Functions

  • Attends FCPS workshops and seminars as needed to update skills related to providing leadership for instructional applications of new technologies and improving technical skills.
  • Provides preventive maintenance and coordinates computer repairs with the Department of Technology Infrastructure and maintains a database of service rendered.
  • Conducts a yearly inventory of technology property (hardware and software) in the school and maintains a database of serial numbers with appropriate dates for warranty purposes.
  • Collects and forwards data as required by Department of Technology Infrastructure.
  • Provides training and technical support for the Distance Learning Classroom, if applicable.
  • Willingness to stay current with developments in technology.
  • Assists other schools in their feeder system and beyond as called upon in special situations.
  • Performs other duties as required by Department of Technology Infrastructure.

Required Qualifications

  • Two years successful experience supporting users with current Microsoft Windows operating system
  • Knowledge and use of culturally responsive practices.
  • Demonstrated excellent oral and written communication and interpersonal skills.
  • Demonstrated proficiency with database, communications, spreadsheet, and word processing software.
  • Regular and predictable attendance.
  • Ability to lift at least 35 lbs.
  • Ability to maintain emotional control under stress.
  • Ability to spend long hours sitting.
  • Ability to travel to school and other local locations, sometimes with little notice.
  • Ability to reach with hands and arms.
  • Sufficient manual dexterity to grasp, handle, manipulate, and/or feel objects and use office technology.
  • Sufficient mobility to move about the work area.
  • Sufficient vision to read and comprehend printed materials, see distant objects with clarity, and identify and distinguish objects.
  • Sufficient hearing to hear and comprehend conversations in person and on the telephone, as well as distinguish sounds up to twenty (20) feet.
  • Occasionally climb or balance.
  • Occasionally stoop, kneel, crouch, or crawl.

Work Environment

Moderate noise (examples: office environment with computers, printers, and telephones; regular conversations within offices, classrooms, cubicles, hallways, and conference rooms; meetings one-on-one, in small groups, and large settings, etc.).

Preferred Qualifications

  • Associate Degree in a technology related field (such as computer science or office technology).
  • A+ certification
  • Familiarity with both Windows and Macintosh hardware and operating systems.
  • Two years of successful experience in the administration of a computer network environment and related hardware in a similar setting.
  • One-year successful experience in a technology support role.

FREDERICK COUNTY PUBLIC SCHOOLS IS AN EQUAL OPPORTUNITY EMPLOYER

THIS JOB DESCRIPTION HAS BEEN WRITTEN TO INDICATE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY AN EMPLOYEE HOLDING THIS POSITION. IT IS NOT WRITTEN TO INCLUDE OR BE INTERPRETED TO INCLUDE A COMPREHENSIVE INVENTORY OF ALL DUTIES, RESPONSIBILITIES, AND QUALIFICATIONS REQUIRED OF THE EMPLOYEE. NOTHING IN THIS DESCRIPTION RESTRICTS MANAGEMENT’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES OR ADD REQUIRED QUALIFICATIONS AT ANY TIME.

 

Physical Therapy Assistant

Physical Therapy Assistant

Meritus Physical Therapy-
Frederick, MD and Hagerstown, MD

Salary Information
Starting at $22.00 per +

Job Description
Outpatient Physical Therapy Assistant (PTA)

Full time, Monday- Friday

Under direction and supervision of the physical therapists, provides treatment and follow-up to patients referred for physical therapy according to the physical therapist’s plan of care.  Works to ensure that patients are at the highest level of function by discharge or discontinuation from this service. Communicates regularly with other rehab team members as well as physicians and other external customers to ensure a continuum in physical therapy and rehab team plan of care.  Demonstrates clinical proficiency in administering treatments to restore a maximum level of function.  Caseload for Total Rehab Care spans newborn to geriatric populations.

Education – Graduate from an approved therapy program with an Associate of Arts degree.

Experience – No clinical experience beyond education required.  Must be able to perform all phases of job after initial three months.

Licensure/Certification – Maryland Physical Therapy Assistant licensure, or temporary Maryland license, awaiting state board examination or state reciprocity. Current BLS (CPR) in compliance with policy required.

Knowledge/Skills/Abilities – Problem solving, decision making and critical thinking skills are required. Organizational skills required in order to accomplish work. Time management skills required. Ability to learn to communicate using medical center computer system and point of care documentation system required

Application Instructions
Follow this link to complete application: https://recruiting.ultipro.com/MER1012MERH/JobBoard/23a054d5-dd9d-4a01-ba62-0bc75b4673d6/Opportunity/OpportunityDetail?opportunityId=af8a3909-8e03-4afe-8bac-0312b3360fcc

Following this link to apply: https://recruiting.ultipro.com/MER1012MERH/JobBoard/23a054d5-dd9d-4a01-ba62-0bc75b4673d6/Opportunity/OpportunityDetail?opportunityId=f67b22b2-d6ca-4796-b9e3-9863a8252cc7

Company Name
Meritus Physical Therapy

Company Website
https://www.meritushealth.com/treatment-care/rehabilitation/meritus-physical-therapy/

Contact Name
Jennifer Alcorn
Talent Acquisition Specialist
jennifer.alcorn@meritushealth.com
301-790-8685