Job Category: Computer Science

Informational Technology System Administrator

 

Jefferson County Schools

JOB DESCRIPTION

 

 

 

POSITION: IMMEDIATE SUPERVISOR:

Informational Technology System Administrator

 

 

Director of Technology

 

 

FLSA STATUS:                      Non-exempt

 

 

EMPLOYMENT TERM:

Minimum 261 days annually, pursuant to WV Code 18A-4-8;

extended employment terms may be established by JCBOE

 

 

SALARY:                                Pursuant to WV Code 18A-4-8a, in accordance with Jefferson County

Salary Scale.  Professional 3rd Tier.

 

 

EVALUATION:                        Performance in this position will be evaluated annually by the

Director of Technology/immediate supervisor and in accordance with WV State Code 18A-2-12, WV State Board Policy 5314, and JCBOE’s Evaluation Policy for Professional Personnel.

 

JOB SUMMARY:                  

The role of the Informational Technology System Administrator is to manage in-house computer software systems, servers, storage devices and network connections to ensure high availability and security of the supported applications. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with the Jefferson County Schools IT Department goals, industry best practices, and regulatory requirements.

 

 

PERFORMANCE RESPONSIBILITIES:

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time for any reason, including reasonable accommodation.

 

  • Manage virtual and physical servers with updated and appropriate Windows operating systems
  • Manage Active Directory, Imaging, and server and workstation patching with SCCM
  • Manage the physical and virtual environment (VMware) of servers and virtual desktop
  • infrastructure (VOl)

 

  • Have familiarity with MS SQL server, windows clustering, domain controller setup, active directory, and group policy

 

  • Ensure the security of the server infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance
  • 1

 

  • Participates in developing and maintaining documentation about current environment setup, standard operating procedures, and best practices
  • Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices

 

  • Perform and test routine system backups and restores

 

  • Anticipate, identify, troubleshoot, mitigate and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary

 

  • Practice server asset management, including maintenance of server component inventory and related documentation and technical specifications information

 

  • Recommend, schedule, and perform software and hardware upgrades, patches and reconfigurations

 

  • Develop required reports in response to end user and management needs

 

  • Manage vendors, outsourcers, and contractors to secure software products and services

 

  • Manage the physical environment of the server racks including cable management, documentation, labeling, and configuration of KVM switching for console and remote access

 

  • Build and deploy new servers on the network as needed

 

  • Have familiarity with NAS and SAN storage management, and MS DFS

 

  • Have familiarity with Cisco routing and switching principles and hardware

 

  • Assist in the completion of the work order system requests

 

  • Manage Google Administrator duties

 

  • Be available for emergencies outside of normal business hours should they arise

 

  • Other duties may be assigned

 

 

 

QUALIFICATIONS:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Required Qualifications:

 

 

 

  • Associates Degree in technology-related field
  • Any industry certification
  • Criminal background check conducted pursuant to
  • WV Code 18A-5-15c

 

 

 

Preferred Qualifications:

 

 

  • CompTIA A+ certification
  • MCP and Network+ certifications. CompTIA Security+
  • MCSA
  • CCENT or CCNA

 

 

 

PHYSICAL DEMANDS: Requires the ability to perform the duties contained in this description. Valid driver’s license. Ability to lift and move computer terminals and peripheral equipment.

 

 

 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is moderate to loud (60-90 dB).

 

The information contained in the job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of duties performed by this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned by the Superintendent or his/her designee.

 

Deskside Support Technician

Deskside Support Technician

  • Frederick, Maryland
  • Hourly

Apply Online at: https://careers.gdcitsolutions.com/main/jobs/3393?lang=en-us

Job Description

Overview

GDC IT Solutions is currently seeking a Deskside Support Technician in the Frederick, MD area.

 

Position Overview:

This position provides the second level of support to end users by handling Incidents and Service Requests that have been escalated by lower tiers. Support will be provided onsite, remotely over the phone, or via email.

Responsibilities

Accept & register Service Desk Calls.

  • Provides resolution for escalated Incidents or Requests.
  • Categorize and prioritize incidents correctly according to standard operation procedure.
  • Understand and work within established Service Level Agreements (SLA) to ensure timely resolution to incidents and requests.
  • Ensures quality customer service to users; ensures proper and accurate feedback on technical problems; coordinates communications between user and technical staff.
  • Work with other IT teams to identify the source of issues.
  • Escalate calls to higher level support as needed; allowing time to maintain established SLA.
  • Troubleshoot network connectivity issues, including cabling, and switch configuration.
  • Troubleshoot 3rd party software & internal applications, PC configuration issues.
  • Install & configure software packages including standard workstation software and non-standard application software.
  • Continue to improve technical knowledge through ongoing training and certifications.
  • Perform PC setups & moves for users including connecting to LAN.
  • Assist with Business Recovery hardware set-up in the event of a disaster.
  • Perform other duties as assigned.

Minimum Qualifications

  • Windows 10, and Office 365
  • Active Directory Maintenance
  • Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
  • Client PC connectivity – Ethernet, TCP/IP, and VPN
  • File server knowledge
  • Experience with Imaging tools, and desktop security products
  • 2 years+ experience working in a Windows/Mac environment.
  • Ability to handle multiple projects at the same time
  • Good customer service and troubleshooting skills.
  • Excellent communication skills, (active listening skills)
  • Ability to communicate technical information, both verbal and written to a wide range of end-users
  • Good interpersonal skills
  • Ability to work independently, complete tasks with minimal supervision.
  • Team player

 

Preferred Experience: 

  • Associate degree in technology field or technical IT certifications
  • Comp TIA A+, certification
  • Microsoft Office Specialist, certification

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

  • Cutting Edge Technology and Innovation
  • Career Growth Opportunities
  • Employee-Centric Environment
  • Comprehensive Benefits Package
  • Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

#IND #DICE

Visit our Career Center for the latest employment opportunities.

 

IT Technician/Field Technician

IT Technician/Field Technician

Diebold Nixdorf

Hagerstown, MD 21740

$18.00 – $18.88 an hour – Full-time, Contract

Apply Online at: https://www.indeed.com/viewjob?cmp=Diebold-Nixdorf&t=IT+Technician&jk=719dbd58177b4f7a&q=IT+help+desk&vjs=3

Qualifications:

Proposed work days and times: Tuesday thru Friday 1430 – 2300 Saturday 1130 – 2000 Training hours may differ. ***Subject to change with some variation of possible rotation, weekends, nights, OT. Approx. 200 mile travel range.

Primary work location Hagerstown, MD 21740. 100% travel within territory assigned.

To be successful in this team you will:

Have technical interest and aptitude. Strong customer focus. Ability to manage multiple priorities. And be a self-starter.

Requirements:

High school Diploma (or equivalent)

Have a valid driver’s license and driving record that satisfies DN’s fleet requirements

Successfully complete background check (drug screening, no felony)

Drive your personal vehicle for the first 90 days to job sites (mileage will be reimbursed

Physical & Technical Requirements: This is a physical job, so you must have the ability to do the following:

  • A valid driver’s license with satisfactory driving record within company-required standards.
  • Ability to successfully pass background and drug testing
  • Ability to lift 50 pounds and work in close quarters within and around the equipment.
  • Familiarity with computers and a variety of consumer communications devices, such as smart phones.
  • Travel to/from assigned territories and company facilities, including during inclement weather is essential.
  • Service experience or electro mechanical experience is a plus
  • You will be driving your personal vehicle the first 90 day of the apprentice program to multiple job sites.

In the Field: Every day brings something different, Field Techs should be comfortable in different settings, for example:

  • Inside banks and retail establishments
  • Outside in all weather conditions, possibly for extended periods of time.
  • Consistent and punctual attendance. The ability to work overtime, weekends, second shifts or participate in an on-call

rotation when scheduled

  • You must be able to work with little supervision and have the ability to apply common sense, experience, and the theory

towards solving and decision making.

Who you are matters here – we’re committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.

Responsibilities:

Field Service Technician I

Join our dynamic service team for this entry level field service position. Depending on your assigned territory, you will

provide services, repairs and technical maintenance for ATM’s, retail point of sale (POS) equipment, locksmithing,

Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises. Our training consists of on the-job mentoring as you might expect, but also formal classroom, virtual and self-paced training for extensive learning opportunities.

You are responsible for:

-Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electro mechanical repair.

-Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing

locks)

-Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.

-Inspecting products for correct operation and resolving noted issues and/or escalating according to established

procedures

-Prioritizing and planning service calls

-Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory

-Contacting the customer with the estimated time of arrival

-Working with customers to ensure satisfaction with service delivery and understanding of product functionality

-Following key/alarm/combination control processes in assigned area of responsibility

What is your goal? Many of our new technicians are looking for an opportunity to develop their skills and pursue a career with our

nationwide service organization. Our technicians come from all backgrounds and experience levels. If you are new to the role, our

training program will give you the skills needed to become proficient servicing ATM, Point of Sale (POS), and many other products.

What is the Role? Our entry level Field Service Technicians respond to basic customer requests for equipment issues. Candidates

will be a part of a team and a territory where customer requests will be assigned throughout the day. Using provided tools and

repair kits, you will travel to customer sites to resolve the issue. Our entry level technicians respond to 5-8 calls per day across their

territory.

Climb the Ladder at Diebold Nixdorf (DN): There are opportunities to grow and succeed at DN, and we are proud when our people

achieve more. It shows the fact that so many of our Field Operations supervisors, managers, and directors started as Field Techs

themselves. They know exactly what it takes to thrive and how to best support their team, whether that means onsite backup or

being available to talk through issues. Move up with training and experience. Build a strong foundation for a career that progresses

as you do.

The benefits are clear: Once you successfully complete the 90 day apprenticeship program and are hired as a DN employee, you will

be provided with a company car, uniform clothing, industry leading retirement savings and 401(k) plans, comprehensive healthcare

insurance options, dental and vision plans, flexible spending, family leave and paid training and time off – we offer tuition

reimbursement, employee discounts, and a selection of other programs to support team members and their families.

Comments/Special Instructions

Proposed work days and times: Tuesday thru Friday 1430 – 2300 Saturday 1130 – 2000 Training hours may differ. ***Subject to change with some variation of possible rotation, weekends, nights, OT. Approx. 200 mile travel range.

Primary work location Hagerstown, MD 21740. 100% travel within territory assigned.

Job Types: Full-time, Contract

Salary: $18.00 – $18.88 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Experience level:

  • 1 year
  • 2 years
  • Under 1 year

Schedule:

  • Night shift
  • Overtime
  • Rotating shift
  • Rotating weekends

Work setting:

  • In-person

Work Location: One location

 

Tech Support Employee & Receptionist

Tech support employee/receptionist

Saint Joseph School

Martinsburg, WV 25401

$12.15 an hour – Full-time

Apply Online: https://www.indeed.com/viewjob?cmp=Saint-Joseph-school&t=Technical+Support+Specialist&jk=f26d5a9608a2b681&q=IT+help+desk&vjs=3

Saint Joseph School is seeking a tech support employee/receptionist to be the first point of contact at its newly renovated middle school building. This exciting opportunity is the perfect match for someone energetic who is looking to improve current skills in communications, technology and much more.

Essential responsibilities:

Providing front-desk reception services and administrative services, including office management, answering phones, speaking with clients, assisting administrators and other employees, clerical work (including maintaining records and entering data), and a variety of other tasks

Aiding those having computer or networking problems via phone, email or in person

Opening, closing and following up on service requests, ensuring timely and satisfactory resolutions

Answering and generating radio communications

Monitoring and updating technology devices/assets

Requirements:

Prior experience with Microsoft, Google, radios, other software

Experience with/knowledge of troubleshooting network issues

Comfortable working with IT companies to apply solutions and resolve on-site issues over the phone

Experience with customer service

Job Type: Full-time

Pay: $12.15 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

COVID-19 considerations:
Students in grades K-8 must wear masks when indoors, except when eating, and all adults in the building must wear masks.

Ability to commute/relocate:

  • Martinsburg, WV 25401: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service/IT: 1 year (Required)

Work Location: In person

 

Technology Support Specialist

Digital Experience Specialist (Technology Support Specialist)

Loudoun County Public Schools

Loudoun County, VA

$24.43 – $31.44 an hour – Full-time

Apply Online at: https://www.indeed.com/viewjob?jk=215e3a8210747c47&tk=1h3fgvjnpjgar801&from=serp&vjs=3

Position Overview

The Digital Experience Specialist maintains a complex technology environment and ensures all technology elements are operating effectively so that students, teachers, and staff can remain focused on student learning. This position provides exceptional client experiences, maximizes technology uptime, and serves as a technology advocate for their assigned school or administration building.

 

Roles and Responsibilities

  • Consults with staff to maintain all technology elements within the assigned location.
  • Collaborates with school or departmental staff for technology purchases and the effective allocation of technology resources.
  • Communicates with staff regarding system changes, ongoing issues, and upcoming projects.
  • Serves as assigned owner of all incidents reported by staff and students, and ensures resolution in a timely and effective manner.
  • Deploys, installs, troubleshoots, repairs, and maintains all technology equipment and peripherals within the assigned location.
  • Maintains accurate inventory of technology equipment assigned to assigned to buildings, students, and staff.
  • Performs system administration work to include user account management and installation of district approved software.
  • Implements emerging technologies, monitors progress, and reports findings to departmental leadership.
  • Develops and maintains knowledge articles and related technical documentation for students and staff.

Qualifications

  • Associates degree or two years of equivalent experience in an Information Technology field
  • Demonstrates ability to take initiative and to handle new duties with limited direction; determines and set work priorities; maintains confidentiality; works independently; responds calmly and efficiently when under pressure and/or frequent interruptions; collaborates effectively with many different audiences
  • Strong oral and written communication skills; strong interpersonal skills; Ability to determine and set work priorities, maintain confidentiality, work independently, and work effectively during periods of heavy workloads and tight deadlines
  • MCP or MCSA, ITILv3, HDI, A+, N+ certifications preferred

 

Physical Requirements

The following provides a brief description of physical requirements for this position:

While performing the duties of this job, the employee is regularly talking, expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers
accurately, loudly, or quickly. The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The employee may climb a ladder and work in confined spaces.

 

FLSA Status: Non-Exempt

Months/ Days/ Hours: 12 Months/ 254 Days/ 8 hours

Reports To: Coordinator, Digital Experience

Salary Level: Universal 8

Salary Scale: https://www.lcps.org/compensation

Salary Range:$24.43 – $31.44

 

Help Desk Support

Help Desk Support

F&M Trust

Chambersburg, PA 17201

Full-time

Apply Online at: https://www.indeed.com/viewjob?jk=c60d1c514001bd8c&tk=1h3fgvjnpjgar801&from=serp&vjs=3

About the role:

F&M Trust is looking to hire an experienced IT Support Specialist who aspires to grow their career in technology. The successful candidate will have an extensive background working in a Microsoft Windows environment and strong customer service skills. Candidate should be resourceful, a team player, and someone who can multi-task. Daily interaction with seven team members to fulfill employee needs and complete advanced technology projects. This position will provide the successful candidate with a wide breadth of experience relating to networking, security, application support, server management, project management, and troubleshooting skills. In addition to the hands-on experience, employees benefit from support in achieving certifications and further education.

The home office location for this individual will be at the Bank’s corporate headquarters located at 1500 Nitterhouse Drive, Chambersburg, PA, or the Bank’s regional headquarters located at 4050 Crums Mill Road, Harrisburg, PA. Some travel to the opposite headquarters is necessary to ensure sufficient exposure to the full team on a regular basis. Additional travel to meet organizational needs, as necessary.

Responsibilities:

  • Troubleshoot issues and outages.
  • Respond to requests and tickets to the helpdesk.
  • Install and configure servers, workstations, and IP phones.
  • Ensure security by assigning users with approved entitlements and adherence to policy when it comes to setting system permissions.
  • Maintain data integrity by managing enterprise backup process.
  • Develop expertise to train staff in new technologies.
  • Maintain technical documentation, manuals, and IT policies.

Requirements:

  • Associates or BSc/Ba in Information Technology, Computer Science, or a related discipline. A combination of experience and professional certifications can also be considered in lieu of the formal education requirement.
  • Experience troubleshooting and supporting computer and network equipment.
  • Familiarity with Microsoft operating systems and platforms.
  • Knowledge of information security principles is a plus.
  • Resourcefulness and problem-solving aptitude.
  • Excellent communication and “people” skills.
  • Banking background is a plus.

Similar Job Titles:

Our job title here at F&M Trust is Technology Services Analyst, while other companies may use Help Desk Technician, Help Desk Support, Help Desk Agent, Help Desk Associate, IT Help Desk, IT Analyst, Information Technology Analyst, PC Tech Support, Systems Administrator, Technology Specialist, or Desktop Support Specialist.

F&M Trust is an Equal Opportunity Employer – M/F/Disability/Vet/SO

 

Help Desk Support Technician

Help Desk Support Technician

City of Winchester, VA

Winchester, VA 22601

$41,122 a year

Apply Online at: https://www.indeed.com/viewjob?jk=45ae554ecbec760b&tk=1h3fhapamj3uh800&from=serp&vjs=3

Description

The City of Winchester is excited to announce we are currently recruiting for a Help Desk Support Technician in our IT Department! This position involves technical work analyzing, troubleshooting and configuring computer applications and systems for City users. Work is performed under regular supervision.

Duties, Responsibilities, Miscellaneous Information

  • Provides software, network, server, printer, and PC support;
  • Interfaces with third party support and vendors, and is required to attend various meetings related to computer technology;
  • Creates reports from selected databases for internal and external consumption based respective departments’ needs;
  • Works as an integral member of the help desk support team;
  • Installs, tests, configures, and uses operating systems and application software and network hardware according to City standards;
  • Supports Network/System Administrator Windows Active Directory operations;
  • Troubleshoots and repairs or oversees repairs of computer systems and local and wide area networks;
  • Responds to Help Desk requests and ensures user problems involving hardware and/or software are managed in a timely, professional manner;
  • Protects the integrity of integrated systems data, maintains confidentiality of computer codes and other sensitive information, provides network support by monitoring user ports and solves problems when necessary;
  • Creates and uses equipment inventory control methodologies to track PC’s and other computer equipment and software;
  • Other duties as assigned

Qualifications/Certifications

Education and/or Experience: An Associate Degree in computer technology or related field or one-year experience related to this position is preferred but any combination of certifications, education and experience related to this position may be considered. Experience in Windows desktop and server operating systems and the installation, configuration, troubleshooting, and repair of personal computer systems/software required. Some experience with networked computer systems preferred. Experience in the design, specification, installation, and support of complex local and wide area computer networks and basic IBM (AS400/iSeries/System i) system and application software a plus. Experience in Internet Web resources and e-mail. Experience managing mobile devices (iPad, iPhone, Android tablets and phones) and Apple Mac OS is a plus.

Certificates, Licenses, Registrations: Certification (A+) preferred. Possession of a valid and appropriate driver’s license.

Language Skills: Ability to read and comprehend. Ability to write using proper grammar, punctuation, and spelling. Ability to speak and communicate effectively using correct English.

Other Knowledge, Skills and Abilities: Comprehensive knowledge of operation, uses, and capabilities of personal computer hardware and software. Knowledge of local and wide area network systems. Ability to function as an integral team member with knowledge of customer service standards and procedures and communicate technical information clearly and concisely to City employees of all levels of technical sophistication. Ability to install and configure computer systems, hardware, and peripherals. Ability to analyze and describe problems graphically and logically and maintain accurate records. Ability to initiate and sustain multiple projects and complete tasks independently. Ability to set up and utilize maintenance procedures and schedules. Ability to design computer configurations, diagnose the nature and extent of a wide range of computer problems and give recommendations. Ability to make fast and accurate judgment calls independently. Ability to be flexible regarding work hours if required.

Background: Police Department employees must be able to obtain VCIN certification and pass a background check and polygraph. Information Technology employees must pass a background check.

PHYSICAL AND ENVIRONMENTAL CHARACTERISTICS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Required Physical Activities: Requires light physical effort working almost exclusively with lightweight materials (up 50 pounds) including but not limited to walking, talking, stooping, kneeling, light lifting, bending, crawling and gripping.

Vision Requirements: Minimum requirements set by the Division of Motor Vehicles.

Environmental Conditions: Work is conducted indoors under controlled temperatures.

EQUIPMENT ESSENTIAL TO DO THE JOB: Telephone, computers, printers, scanners, tape drive, calculator, plotter, modems, small hand tools, and ladders.

 

Part-Time User Support Specialist

Part-Time User Support Specialist

Frederick County Public Schools

Frederick, MD 21701

$24 an hour – Part-time

Apply Online at: https://www.indeed.com/viewjob?jk=133aa9e40f3b0033&tk=1h3fgvjnpjgar801&from=serp&vjs=3

JobID: 12349

Position Type:
Technology/Specialist

Date Posted:
6/8/2023

Location:
Sabillasville Environmental Charter School

Date Available:
08/17/2023

Closing Date:
Open Until Filled

 

Special Note: Sabillasville Environmental Charter School will also be posting a part-time Instructional Assistant position in the coming weeks. There is a potential for full-time hours within the school if both positions are offered to/accepted by the same applicant.

PROBATIONARY EMPLOYEES ARE NOT ELIGIBLE TO APPLY FOR VACANCIES OR PROMOTIONS DURING THEIR PROBATIONARY PERIOD

All education provided on your application must be supported by attaching a scanned copy of your high school diploma, transcription or college/university transcript.

Work Year Calendar and Hours

  • 11-month position (208 days / year), 3.5 hours per day
  • Daily Work Hours: TBD

For more information about employee benefits please go to: www.fcps.org/benefits

Salary

  • Support Salary Scale Grade T01: $24.00 per hour

Under the Fair Labor and Standards Act this position is non-exempt from overtime. Actual salary placement will be in accordance with the salary procedures of the Frederick County Public School System.

Role

The primary function of this position is to assist schools in using new technologies to support instruction and assessment. The position will also be responsible for supporting all staff and students with the use and care of technology for their location. The User Support Specialist (USS) will be responsible for maintaining an accurate inventory of all technology at the school and in use by school staff and students. Reporting to the Technology Support Specialist (TS2) assigned to their feeder system, this position falls under the Department of Technology Infrastructure’s, Technical Support division.

Essential Functions

Maintains School-based Classroom and Instructional Technologies

  • Provides “first level” support within the building for administrative, instructional, computer systems and peripherals.
  • Primary contact within the building for technology related systems.
  • Maintains lab and requests supplies for computers and other peripheral devices from the annex or appropriate vendor.
  • Assists with the distribution and collection of staff and student devices.
  • Serves as a resource regarding content of software on the network.
  • Schedules and keeps a log of teacher and student use of computer labs to support school and county improvement goals.
  • Provides timely and accurate troubleshooting of problems with system standard hardware platforms and software applications.
  • Provides students and staff with software, hardware, and peripheral orientations as needed.
  • Manages computer lab to provide on-going technical support.
  • Manages the work order system for assigned school.

Supports the school computer networks

  • Provides in-service on accessing the computer network and available resources.
  • Provides teachers with instructions to locate support materials to facilitate their effective use of new hardware, software, and peripherals.
  • Maintains user records in the inventory management system.
  • Updates instructional and management software.
  • Maintains a complete, accurate and up-to-date inventory of all technology equipment and peripherals for their assigned location.
  • Teaches staff how to access software from various file servers.
  • Supports a multi-level access password system to facilitate appropriate use of the network and prohibit inappropriate access.
  • Maintains network management software to support multiple operating systems.
  • Provides technical support to all staff accessing networks outside the school building, if applicable.
  • Works to ensure system integrity and confidentiality.
  • Provides first level support for network connectivity, wireless and VOIP telephones.

Provides software support and conducts staff development training.

  • Performs software and hardware updates/upgrades as instructed by Department of Technology Infrastructure.
  • Coordinates databases of licensed software with the Department of Technology Infrastructure.
  • Works with the School Improvement Team to assist in developing a meaningful plan for the integration of technologies to support Essential Curriculum goals. May chair a subcommittee on school technology.
  • Works with staff to develop the necessary skills to actively participate in various forms of communication such as e-mail, the Internet, etc.
  • Provides basic support to staff using telecommunications hardware and software to access the many resources available to educators.

Other Functions

  • Attends FCPS workshops and seminars as needed to update skills related to providing leadership for instructional applications of new technologies and improving technical skills.
  • Provides preventive maintenance and coordinates computer repairs with the Department of Technology Infrastructure and maintains a database of service rendered.
  • Conducts a yearly inventory of technology property (hardware and software) in the school and maintains a database of serial numbers with appropriate dates for warranty purposes.
  • Collects and forwards data as required by Department of Technology Infrastructure.
  • Provides training and technical support for the Distance Learning Classroom, if applicable.
  • Willingness to stay current with developments in technology.
  • Assists other schools in their feeder system and beyond as called upon in special situations.
  • Performs other duties as required by Department of Technology Infrastructure.

Required Qualifications

  • Two years successful experience supporting users with current Microsoft Windows operating system
  • Knowledge and use of culturally responsive practices.
  • Demonstrated excellent oral and written communication and interpersonal skills.
  • Demonstrated proficiency with database, communications, spreadsheet, and word processing software.
  • Regular and predictable attendance.
  • Ability to lift at least 35 lbs.
  • Ability to maintain emotional control under stress.
  • Ability to spend long hours sitting.
  • Ability to travel to school and other local locations, sometimes with little notice.
  • Ability to reach with hands and arms.
  • Sufficient manual dexterity to grasp, handle, manipulate, and/or feel objects and use office technology.
  • Sufficient mobility to move about the work area.
  • Sufficient vision to read and comprehend printed materials, see distant objects with clarity, and identify and distinguish objects.
  • Sufficient hearing to hear and comprehend conversations in person and on the telephone, as well as distinguish sounds up to twenty (20) feet.
  • Occasionally climb or balance.
  • Occasionally stoop, kneel, crouch, or crawl.

Work Environment

Moderate noise (examples: office environment with computers, printers, and telephones; regular conversations within offices, classrooms, cubicles, hallways, and conference rooms; meetings one-on-one, in small groups, and large settings, etc.).

Preferred Qualifications

  • Associate Degree in a technology related field (such as computer science or office technology).
  • A+ certification
  • Familiarity with both Windows and Macintosh hardware and operating systems.
  • Two years of successful experience in the administration of a computer network environment and related hardware in a similar setting.
  • One-year successful experience in a technology support role.

FREDERICK COUNTY PUBLIC SCHOOLS IS AN EQUAL OPPORTUNITY EMPLOYER

THIS JOB DESCRIPTION HAS BEEN WRITTEN TO INDICATE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY AN EMPLOYEE HOLDING THIS POSITION. IT IS NOT WRITTEN TO INCLUDE OR BE INTERPRETED TO INCLUDE A COMPREHENSIVE INVENTORY OF ALL DUTIES, RESPONSIBILITIES, AND QUALIFICATIONS REQUIRED OF THE EMPLOYEE. NOTHING IN THIS DESCRIPTION RESTRICTS MANAGEMENT’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES OR ADD REQUIRED QUALIFICATIONS AT ANY TIME.

 

Information Security Lead Risk and Control Analyst, Issue and Event Management

Information Security Lead Risk and Control Analyst, Issue and Event Management

Company

Navy Federal Credit Union

Location

Winchester, VA

Apply for this job

YOUR LIFE’S MISSION: POSSIBLE

You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us

We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen.

Don’t take our word for it.

  • Military Times 2022 Best for Vets Employers
  • Yello and WayUp Top 100 Internship Programs
  • Forbes® 2022 The Best Employers for New Grads
  • Fortune Best Workplaces for Women
  • Fortune 100 Best Companies to Work For®
  • Fortune Best Place to Work for Financial and Insurance Services
  • Computerworld® Best Places to Work in IT
  • Ripplematch Campus Forward Award – Excellence in Early Career Hiring

Basic Purpose

Information Security Lead Risk and Control Analyst – Issue and Event Management program supports Navy Federal Credit Union’s (NFCU) Security Division in effectively managing the Enterprise’s Security risks and overall program. This position will support the first line of defense Operational Risk Management (ORM) role focused on the strategy, planning, maintenance, and enhancements for the Issue and Event Management program as part of the overall security risk management and governance organization. This role will collaborate with business unit risk management delegates across the enterprise to drive the identification, assessment, and mitigation of Security risks. The successful candidate will also support the development and delivery of reporting to provide input into the security risk landscape. The individual will use extensive industry, risk management and applied real-world experience to oversee complex issues and programs focused on developing pragmatic solutions that support NFCU risk appetite. Ensure security governance and risk management activities align with strategic business initiatives from NFCU Senior Leadership Team, achieve business and quality objectives, streamline, and automate where possible to enhance operating procedures. Promote operational efficiency and service excellence through appropriate risk controls, process improvements and training.

Responsibilities

  • Drive the Issue and Event Management for Security with scale horizontally across the enterprise
  • Ensure the effective identification of best practice resource tools which supports NFCU Standards and Control Procedures to mitigate risk
  • Collaborate with cross-functional teams to implement effective programs and measures designed to identify and mitigate risks associated with business operations
  • Develop and implement operational risk management frameworks, methodologies, reporting, quantification/testing, policies, standards, and procedures as appropriate
  • Provide regulatory and compliance assessments of products and/or services for the division
  • Gather and synthesize data; present conclusions and offer risk mitigation, remediation, and process improvement solutions to management
  • Assess exposure to risk, ways to measure operational risk, establishes policies and procedures to minimize risk, identifies ways to protect the organization from financial loss and reputational damage
  • Team player with participation in Security-related special projects, councils, working groups, etc. as a Risk SME

Qualifications

  • A minimum of 4-6 years of experience leading risk and/or compliance related activities in regional, national, or global financial services or other relevant industry, especially Operational Risk Programs.
  • Extensive knowledge of industry leading risk management frameworks such as COSO, COBIT, NIST CSF, ITIL)
  • Working knowledge of Security core processes such as Identity Access Management, Cyber Security Operations, Vulnerability Management, Third Party Risk Management, Data Loss Prevention, BSA/AML, Fraud, Network and Cloud Security, etc.
  • Working knowledge of at least one data protection and/or privacy framework (e.g. DMM, DMBOK, NIST Privacy Framework)
  • Advanced knowledge of information technology systems, project processes, and application development
  • Advanced research, analytical, and problem-solving skills
  • Advanced skill building effective relationships with all levels of staff, management, stakeholders, and vendors, through rapport, trust, diplomacy, and tact
  • Advanced verbal, written, interpersonal, and presentation skills to communicate clearly and concisely technical and non-technical information to all levels of management and a strong EQ
  • Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
  • Advanced skill exercising initiative and using good judgment to make sound decisions
  • Strong presentation writing and creation skills (advanced Microsoft PowerPoint)
  • Highly independent, organized, and able to work autonomously in a fast-paced and time sensitive setting to produce accurate and compelling reports
  • Knowledge of federal banking safety and soundness regulations and extensive familiarity of FFIEC and examination approaches from NCUA, OCC, FHFA and the CFPB (or other globally known regulations with the ability to quickly familiarize with these regulatory bodies as they related to Navy Federal)

Desired Qualifications

  • Professional certifications including, but not limited to any of the following: ORM, CISA, CISM, CISSP, CRISC, CIA, CIPP, AWS, AZURE, CCSA etc.
  • Professional or planned date for certification in Operational Risk, and/or specialized in Technology or Information Security
  • Working knowledge of the MITRE attack framework

Hours: Monday – Friday, 8:00AM – 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee’s leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Salary Range: $101,000- $185,200 annually

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Posting End Date: 06/02/2023

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.

#LI-Hybrid

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Employee Referrals

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

REQNUMBER: 56185-1C

 

 

Operational Risk Analyst

Operational Risk Analyst

Company

BRMi

Location

Winchester, VA

Posted on

April 27, 2023

Apply for this job

Overview

BRMi is seeking aOperational Risk Analyst to beresponsible for analyzing, and reporting on organizational risks, quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities.

Hybrid 4 days a month in Vienna, VA, Pensacola, FL, or Winchester, VA

here to see BRMi’s Glassdoor reviews

Responsibilities

  • Conduct risk assessments to ensure compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures
  • Develop standard risk assessment scopes and conduct re-scoping of already established reviews to ensure validity
  • Identify and evaluate risks and associated controls using the RCSA (Risk Control Self-Assessment) method/process
  • Prepare and present to management and/or affected business unit summaries, operational and regulatory risk assessment reports, trending, and remediation or mitigation solutions
  • Develop and implement operational risk management frameworks, methodologies, reporting, quantification/testing, policies, standards, and procedures as appropriate
  • Support special projects related to improving internal risk and compliance processes (e.g., automation and optimization efforts)
  • Other duties as assigned

Qualifications

  • Advanced experience with IT General Control and Information Security risk assessments
  • Significant experience in collaborating across organizational boundaries and building partnerships across various functions
  • Knowledge of mortgage lending
  • Knowledge of industry risk frameworks (i.e. COSO/COBIT/NIST 800-53)
  • Knowledge of Data Governance and Data Privacy Principles
  • CIA, CISSP, and/or CISA certifications
  • Curiosity and ability to learn new technologies on the fly to solve complex problems

Nice to Haves:

  • Experience with SQL programming and Data Visualization tools like Microsoft PowerBI
  • Experience working across all aspects of the Software Development Lifecycle (e.g., Requirements Gathering, Development, Testing, and Production Readiness/Training)
  • Knowledge of Robotic Processing Automation (RPA) capabilities and their value proposition

* BRMi will not sponsor applicants for work visas for this position.*

*This is a W2 opportunity only*

EOE/Minorities/Females/Vet/Disabled

We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

Job Locations VA-Vienna | VA-Winchester | FL-Pensacola

Posted Date 2 months ago (4/26/2023 11:59 AM)

ID 2023-3534

# of Openings 1

Category Security