Job Category: Computer Science

Software Quality Engineer

Software Quality Engineer

If you’ve ever been to a library and checked out a book or placed a hold online, you may have used our software. Our Company has been servicing the Library Industry since 1974. TLC provides premier automation, cataloging, and data services to more than 4,500 public, school, academic, and special libraries worldwide, ranging from single-site facilities to massive metropolitan systems.

Job Description

The Library Corporation is looking for a Software Quality Engineer to join our QA team based out of our corporate headquarters in Inwood, WV.  The Software Quality Engineer will perform manual testing, measure results, and detect problems that occur in the system. This position requires a well-rounded understanding of various testing disciplines, technology, test automation, and hands-on experience.

The ideal candidate will have experience testing on multiple mobile platforms, devices, and IDEs as well as web services and the ability to quickly learn and understand core systems. The ideal candidate will also be forward-thinking, keeping abreast of new tools and practices for web application testing and work with the QA organization to integrate new practices into existing processes.

Duties and Responsibilities

  • Design, develop, and execute test scripts
  • Communicate and coordinate with developers to resolve software defects
  • Defect reporting and escalation of defect to Supervisor, Product Manager and Management
  • Stay up-to-date with new testing tools and test strategies
  • Estimate, prioritize, plan, and coordinate testing activities
  • Work with the QA team to iteratively review and improve standards and practices

Qualifications and Skills

  • Previous professional QA experience in a commercial software environment is preferred but not required
  • Solid understanding of QA methodologies
  • Experience working with Quality tools (ALM, Jira, VersionOne)
  • Experience working with a Test Management System (TestRail, Zephyr, Xray) is preferred but not required
  • Knowledge and demonstrated experience in the software development project life-cycle (SDLC)  and Agile Software Development. Must be comfortable as part of an Agile team.
  • Experience in testing database applications, particularly those using Oracle SQL Developer
  • Strong written, verbal, and interpersonal communications skills including the ability to listen attentively and communicate information clearly and effectively
  • Ability to interact positively with teammates at all levels of the company and to foster a positive work environment

Benefits

TLC offers its employees opportunities to grow and make a real contribution. Our benefits package includes:

  • Paid time off
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • 401(k)
  • Short and Long-Term Disability Insurance
  • Flexible Spending Account (FSA) and Dependent Care Account (DCA)
  • Health Savings Account (HSA)

Salary range for this position is $40,000-$50,000, commensurate with experience.

This position is open to remote candidates, although preference may be given to local candidates. No ongoing business travel requirement is anticipated for this position. The Library Corporation is currently in a remote work protocol as a response to the public health emergency in the United States of America, so applicants should be prepared to onboard and work remotely for an indeterminate period of time.

We are an equal opportunity employer offering competitive salaries and benefits and a congenial work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity and expression, national origin, age (40 or older), sexual orientation, genetic information, marital status, disability, or any other legally protected status. An offer of employment with TLC is conditioned upon the successful completion of a background investigation.

TLC is a Federal Contractor and has implemented a COVID-19 mandatory vaccination requirement for our workforce effective January 18th, 2022.  This policy will help to safeguard the health of our employees and their families, our customers and visitors, and the community at large from COVID-19.  Employees must be fully vaccinated by the first day of employment, or apply and receive an approved exemption based on medical or religious reasons.

Employees are considered fully vaccinated two weeks after completing primary vaccination with a COVID-19 vaccine, with, if applicable, at least the minimum recommended interval between doses. For example, this includes two weeks after a second dose in a two-dose series, such as the Pfizer or Moderna vaccines, two weeks after a single-dose vaccine, such as the Johnson & Johnson vaccine, or two weeks after the second dose of any combination of two doses of different COVID-19 vaccines as part of one primary vaccination series. All employees are required to report their vaccination status and to provide proof of vaccination.

If you have the personal and professional skills for this position and want to work in a rapidly growing enterprise that uses the latest technology, we invite you to send us your resume, professional references, and salary requirements.

The Library Corporation is located approximately 50 miles West of Washington, DC.

Judy Price
Special Projects Manager
TLC • The Library Corporation 
Phone: 304.229.0100
www.TLCdelivers.com

 

Retention Coordinator

Retention Coordinator

  • Smiling face or voice when customers walk in or call the office
  • Maintains schedules, checks e-mails, and manages messages
  • Ability to accept and process payments from clients
  • Potential to become licensed for personal growth and role expansion
  • Serves as the primary service agent and customer retention specialist
  • Promotes the agency, it’s employees and State Farm with integrity
  • Maintains daily operations of the office, IT, phones, and teams’ schedules all while employing

growth strategies to encourage agency growth

  • Establishes, encourages, and contributes to agencies overall goals
  • Oversee customer service and assure customers are receiving excellent care and service

For more information:

Joe Russo, Agent Intern

Cell: 301-606-5412

joe.russo.vad8y9@statefarm.com

IT Support Specialist

IT Support Specialist

Martinsburg, WV 25403

Full-time

 

Full Job Description

Overview:

Connection has a fantastic opportunity through our Technical Staffing division for a IT Support Specialist in Martinsburg, WV. This is a contract-to-hire opportunity for an outstanding company in the clothing industry. We do offer full healthcare benefits that kick in the first of the month after you start!

Send resumes to lauren.mooney@connection.com for consideration or apply direct to this posting. To learn more about Connection or to apply directly through our website, please visit www.connection.com. Register to receive daily job updates!

Requirements

  • Warehouse familiarity is highly preferred
  • Proficient with Ethernet, Wifi, and troubleshooting connection issues
  • Follow phone guided instructions from management or critical vendors
  • Troubleshoot basic network issues to assist in narrowing problem scope
  • Strong troubleshooting skills, being able to logically work an issue to quickly come to resolution
  • Excellent communication skills
  • Some network experience (switches, troubleshooting)
  • O365 Experience
  • Help Desk/Desktop support experience – 3+ years
  • Personable/patient demeanor
  • Experience with Azure a plus

M-F workday, specific hours 7-4, 8-5, 9-6 etc. are flexible but it would be a typical 40 hour work week performing help-desk and network maintenance duties.

 

Responsibilities:

  • Evaluate new technology hardware and software
  • Resolve technical hardware and software issues
  • Resolve hardware and software problems
  • Resolve software and hardware problems
  • Call from computer users concerning hardware and software system operations
  • Help resolve hardware or software problems
  • Manage software support and maintenance
  • Troubleshoot and provide technical support for software, hardware, and network access issues
  • Resolve possible hardware, software and network problems
  • Providing end-user support for desktop and network-related problems
  • End users in use of hardware and software
  • Centered support to all users on all software applications
  • Diagnosing and resolving technical hardware and software issues
  • Resolve technical hardware, software and telephone issues
  • Assist with off-site support for client functions
  • Interpret problems and provide technical support for hardware, software, and systems
  • Evaluate user requests for problems with hardware and software
  • Provide the following technical services to project staff: computer troubleshooting, technical support for software and hardware, staff support and training
  • Assist with network software installation and problem troubleshooting
  • Providing technical assistance and support related to computer systems, hardware, and software

 

JR IT Specialist

JR IT Specialist – STOR 214

IMTAS

Winchester, VA 22601

Full-time

 

Full Job Description

This position performs IT duties while working as part of a team with more experienced government and contractor IT Specialists, and will work independently, depending on the level of complexity, following detailed problem specifications provided by others. Work is monitored and reviewed upon completion for accuracy and compliance with standards by government and contractor leads or more experienced IT personnel as needed. Performs technical work of a professional level using standard techniques, concepts and procedures. Expected to show initiative and judgment while performing assigned tasks. Must possess excellent customer service skills, follow directions, and be self-motivated to complete assignments, research solutions, and gain experience in IT desktop support.

Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems.

POSITION REQUIREMENTS

  • Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
  • Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
  • Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
  • Analyze and assess customer service requests and provide prompt technical solutions.
  • Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
  • Prepare progress/status reports and submit to team leads as required.
  • Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
  • Identify and document areas for process improvements.
  • Contact and effectively communicate with users by telephone, electronic communications, or in person.
  • Prepare equipment for reuse or surplus of property actions.
  • Provide technical support for customers assigned to remote locations as required.
  • Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
  • Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
  • Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment.

EXPERIENCE/EDUCATION Required: – High school diploma. – Minimum one-year experience working with IT equipment.

Preferred: – IT Certifications applicable to desktop and mobile computer support – Experience providing excellent customer service

TS clearance required.

 

 

Entry Level Deskside Support Analyst

Entry Level Deskside Support Analyst

HCL America, Inc.

Inwood, WV 25428

$48,000 a year – Full-time

 

Qualifications

  • Associate (Required)
  • Work authorization (Required)
  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Benefits

Pulled from the full job description

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

On-the-job training

Paid time off

Relocation assistance

Full Job Description

Job Title: Entry Level Fresher Deskside Support Analyst

Job Type: Full Time/Permanent

Job Location: Inwood, WV 25428

Salary: $48000 + Benefits

About HCL:

HCL America Inc has a strong base in the United States over 30 Years having 15+ Delivery Centers with Services provided to 500+ Customers. Innovation Labs at Redmond, Dallas, Rochester and Cary provide wide range of learning to employees and services to Customers.

HCL is hiring Entry Level candidates to help you get an opportunity to launch your professional career with a leading technology company. We believe that if you enjoy self-development and collaboration while seeking to earn while learning and growing, HCL America has great opportunities for you.

  • This opportunity is for graduates. On the job training provided for eligible candidates who qualify.
  • Provide technical assistance with computer hardware and software.
  • Resolve issues for staff via phone, in person, or electronically.
  • Log bugs and enhancement requests.
  • Perform hardware and software installations, configurations and updates

Minimum Eligibility Criteria:

  • Associate or Bachelor degree holders

Job Type: Full-time

Pay: $48,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Relocation assistance

Experience level:

  • No experience needed

Schedule:

  • 8 hour shift
  • Weekdays
  • Weekend availability

Ability to commute/relocate:

  • Racine, WI 53403: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

  • Associate (Required)

Experience:

  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Work Location: One location

 

Secure IT Technician

Secure IT Technician

C2 Management

Berryville, VA 22611

$14.50 – $16.50 an hour – Full-time

Job details

Salary: $14.50 – $16.50 an hour

Job Type: Full-time

Qualifications

Experience: IT, 1 year (Preferred)

Education:High school or equivalent (Preferred)

Work authorization:United States (Preferred)

Benefits

401(k)

Dental Insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Full Job Description

C2 Management is looking for IT Specialists to work in our Secure IT department sorting incoming Computers, Tablets, Phones, Servers and other electronic equipment.

Responsibilities and Duties

Perform tests on computer equipment and hardware

Minor repairs of computer equipment, tablets, PCs, phones, servers

Inventory of equipment

Qualifications and Skills

High School Diploma/GED

Any IT-related credentials

IT and computer experience is a plus but we can train the right candidate to follow our processes.

Ability to multi-task

  • Great Attitude• Dependable• Fast Learner• Attention to Detail

You MUST be hardworking, reliable and be at work EVERY day.

Benefits

Full Benefits are available after a 90 day probationary period.

Monday – Friday work schedule 7:30am to 4pm daily

Find us online at www.tryc2.com

Job Type: Full-time

Pay: $14.50 – $16.50 per hour

Benefits:

  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Vision Insurance

Schedule:

  • 8 Hour Shift
  • Day shift
  • Monday to Friday

Experience:

  • IT: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Work authorization:

  • United States (Preferred)

Work Location:

  • One location

Pay Frequency:

  • Bi weekly or Twice monthly

This Job Is Ideal for Someone Who Is:

  • Dependable — more reliable than spontaneous
  • People-oriented — enjoys interacting with people and working on group projects
  • Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
  • Achievement-oriented — enjoys taking on challenges, even if they might fail
  • Autonomous/Independent — enjoys working with little direction

Company’s website:

  • www.tryc2.com

Work Remotely: No

Work Location: One location

 

Sr. Desktop Support Technician

Sr. Desktop Support Technician

GDC IT Solutions

  • 3314
  • Frederick, Maryland
  • Infrastructure
  • Hourly

Job Description

Overview

GDC IT Solutions is currently seeking a Sr. Desktop Support Technician in the Frederick, MD area.

Position Overview:

This position provides senior level support for end users by handling most difficult service requests such as network, systems, and security administration that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email

Responsibilities

  • Monitor, analyze, and resolve second level help desk incidents.
  • Perform user account & security administration including NDS & Active Directory account setups, e-mail accounts, address books & distribution lists.
  • Coordinates major equipment repairs; locates vendors and ships parts as needed for repairs; arranges for vendors to perform on-site repairs.
  • Prepares and maintains a variety of logs, records and reports on help desk operations, including vendor services logs, purchase orders, inventory, status reports and problem resolution.
  • Understand and work within established Service Level Agreements (SLA) to ensure timely resolution to service call while taking ownership of the issue until resolution.
  • Troubleshoot network connectivity issues, including cabling, and switch configuration
  • Troubleshoot 3rd party software & internal applications, PC configuration issues
  • Install & configure software packages including standard workstation software and some special application software.
  • Provide high quality customer service and network related technical support with an emphasis on effective issue resolution and quality
  • Ensures proper and accurate feedback to user on technical problems, and coordinates communications between user and technical staff.
  • Provide assistance to Tier 3 engineers with problem research and documentation.
  • Work with other IT teams to identify the source of issues.
  • Continue to improve technical knowledge through ongoing training and certifications
  • Train new employees as needed to ensure their success in the team
  • Assist with Business Recovery hardware set-up in the event of a disaster
  • Perform other duties as assigned.

Minimum Qualifications

  • Associate degree in technology field or technical IT certifications
  • Comp TIA A+, certification
  • Comp TIA Network+, certification
  • Microsoft Office Specialist certification
  • CCENT: certification
  • Five years Help Desk Tier 2 related experience
  • Experience with email flow and spam filtering products
  • Experience with forcepoint URL filtering
  • Experience managing clients in a virtualized environment
  • Working knowledge of network environments including; LAN\WAN routing, Firewall \ VPN administration
  • Experience with Microsoft Exchange
  • Experience with Windows Server 2008 -2016
  • Advanced knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365
  • Active Directory maintenance and Exchange 2013
  • Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
  • Client PC connectivity – Ethernet, TCP/IP and VPN
  • Basic knowledge of troubleshooting Cisco operating systems including IOS, ASA, and Wireless
  • Experience with Imaging tools, and desktop security products
  • 5 years experience working in a Windows/Mac environment

Preferred Experience

  • Ability to handle multiple projects at the same time
  • Strong customer service skills
  • Advanced methods and techniques of troubleshooting issues with computer hardware, printers, software, and peripheral equipment
  • Customer-focused with ability to communicate technical information to non-technical users.
  • Solid interpersonal skills
  • Ability to diagnose and resolve advanced technical issue
  • Ability to run diagnostic programs to resolve problems
  • Ability to train users on basic computer use, walk customer through the problem solving process
  • Ability to work independently, complete tasks with minimal supervision

What We Do: 

GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.

Why Work for GDC?

  • Cutting Edge Technology and Innovation
  • Career Growth Opportunities
  • Employee-Centric Environment
  • Comprehensive Benefits Package
  • Holiday and Vacation

 

Equal Opportunity Workplace:

GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification forms upon hire.

 

Visit our Career Center for the latest employment opportunities.

 

IT Telecommunications Engineer Jr

IT Telecommunications Engineer Jr

Job Category: Professional

Requisition Number: ITTEL007507

Meritus Medical Center
Hagerstown, MD 21742, USA

Description

Performs a variety of duties to ensure efficient, cost effective and timely handling of phone installations and problems related to voice communications within the Health System. The Telecommunications Engineer is required to understand, implement, test, and provide, primarily on-site support for the technical and integration requirements of on premises and cloud-based telephony solutions.  This role is responsible for the design and implementation of new communications technologies, ensuring that the projects are completed on time and in accordance with specifications, and maintaining existing infrastructure to include moves, adds, and changes to existing solutions.

Education – AA degree in telecommunications or related field, or equivalent from technical school. Three years of experience as telecommunications technician may be substituted for the education requirement.

Experience – Minimum of 3 years of experience in a communications environment, including installation, relocation, movement, and change experience; able to work with blueprints. Demonstrated performance of these activities in an independent setting preferred.

Licensure/Certification – N/A

Knowledge/Skills/Abilities – Some knowledge of networking protocol, advances telecommunication skills.

https://recruiting.ultipro.com/MER1012MERH/JobBoard/23a054d5-dd9d-4a01-ba62-0bc75b4673d6/OpportunityDetail?opportunityId=70952c16-1221-436e-b470-79df258b2be6

Product Owner – Circulation

Product Owner – Circulation

https://tlcdelivers.com/job/product-owner-circulation/

If you’ve ever been to a library, checked out a book or placed a hold online, you may have used our software. The Library Corporation has been servicing the Library Industry since 1974. TLC provides premier automation, cataloging, and data services to more than 4,500 public, school, academic, and special libraries worldwide, ranging from single-site facilities to massive metropolitan systems.

Job Description
The Library Corporation (TLC) is looking for a Product Owner to own the Library•Solution circulation workflows within the Integrated Library System.  This position is part of the Product Management department and may also assist or lead development projects that improve other areas of the Integrated Library System.

The ideal candidate will have a Master of Library Science degree, experience working in a school library environment, and experience with library circulation workflows. TLC is looking for a tech-savvy leader who values collaboration, innovation, and flexibility with an eagerness to engage and participate in a team that informs and shapes the products.  The person fulfilling this position will lead the charge to develop and implement intuitive and trendsetting solutions. This person will partner with stakeholders to deliver high-quality solutions and services to the TLC family of customers.

Duties and Responsibilities

  • Define and own the vision for the Library

 

Solution circulation and tangentially related workflows

  • Responsible for creating, organizing, maintaining, and prioritizing development backlogs
  • Conduct research and develop business cases for determining development priorities
  • Gather development requirements, write user stories, and document success criteria
  • Partner with other product management team members to coordinate the planning and sequencing of product changes
  • Participate in product development including, but not limited to, presenting the vision, leading development projects, answering developer questions, conducting functional reviews, providing feedback, writing applicable documentation, and completing release management task
  • Create and maintain applicable marketing, training, implementation, and/or support documentation
  • Lead, attend, and/or engage in applicable meetings including, but not limited to, design sessions, development planning, and customer focus groups
  • Provides tier-three support to organizational stakeholders in SME areas
  • Participate in the LS Ideas portal which includes monitoring, updating, and responding to applicable Idea submissions
  • Participate and deliver training and webinars to internal and external audiences
  • Monitor the library market and maintain awareness of trends, competition, and best practices
  • Remain up to date on library workflow and software development trends
  • Actively participate in user group meetings and lead user sessions
  • Participate in applicable conferences and training
  • Other duties as assigned

Qualifications and Skills
The Library Corporation is looking for someone who has library experience, especially in the areas of library software; circulation, serial, and acquisition workflows; and/or software product/project management experience.  The ideal candidate will have:

  • Library experience – minimum of 2 years of working library experience with preference given to school library experience
  • BS/BA, Master of Library Science preferred
  • Experience using and administering Integrated Library System software
  • Exceptional organizational and time management skills, including experience working to tight deadlines, confidence under pressure, prioritization, multi-tasking, and problem-solving
  • Strong technical background and software troubleshooting skills
  • A curious mind with a passion for problem-solving and an eagerness to learn
  • Excellent verbal and written communication skills including the ability to articulate functional and design decisions to stakeholders and development teams
  • Strong interpersonal skills including the ability to build relationships at all levels
  • Knowledge of current trends in the area of library services and library technologies
  • Ability to prioritize work and activities based on fluid market, customer needs, and available resources
  • Excellent internal and external customer service skills
  • Ability to creatively solve problems and navigate stressful situations in a positive manner
  • Comfort working as part of a team

Benefits

TLC offers its employees opportunities to grow and make a real contribution. Our benefits package includes:

  • Paid time off
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • 401(k)
  • Disability Insurance
  • Flexible Spending Account
  • Health Savings Account

Salary range for this position is $45k-70k, commensurate with experience and qualifications.

This position is open to remote candidates, although preference may be given to local candidates. No ongoing business travel requirement is anticipated for this position. The Library Corporation is currently in a remote work protocol as a response to the public health emergency in the United States of America, and so applicants should be prepared to onboard and work remotely for an indeterminate period of time.

We are an equal opportunity employer offering competitive salaries and benefits and a congenial work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity and expression, national origin, age (40 or older), sexual orientation, genetic information, marital status, disability, or any other legally protected status. An offer of employment with TLC is conditioned upon successful completion of a background investigation.

TLC is a Federal Contractor, and has implemented a COVID-19 mandatory vaccination requirement for our workforce effective January 18th, 2022.  This policy will help to safeguard the health of our employees and their families, our customers and visitors, and the community at large from COVID-19.  Employees must be fully vaccinated by the first day of employment, or apply and receive an approved exemption based on medical or religious reasons.

Employees are considered fully vaccinated two weeks after completing primary vaccination with a COVID-19 vaccine, with, if applicable, at least the minimum recommended interval between doses. For example, this includes two weeks after a second dose in a two-dose series, such as the Pfizer or Moderna vaccines, two weeks after a single-dose vaccine, such as the Johnson & Johnson vaccine, or two weeks after the second dose of any combination of two doses of different COVID-19 vaccines as part of one primary vaccination series. All employees are required to report their vaccination status and to provide proof of vaccination.

If you have the personal and professional skills for this position and want to work in a rapidly growing enterprise that uses the latest technology, we invite you to send us your resume, professional references, and salary requirements.

The Library Corporation is headquartered approximately 50 miles west of Washington, DC., with an additional office in Denver, Colorado.