Customer Service Specialist

Door Serv Pro

Full-Time
Martinsburg, WV
Posted 11 months ago

Door Serv Pro

Customer Service Specialist

About Door Serv Pro, LLC:

We are a busy face paced construction company specializing in the garage door industry. We are a leading business in the West Virginia, expanding into the surrounding area (MD, PA, VA) and will continue growing. We are a family-oriented business, and our employees are important to us. Come join us and we look forward to having you on our team.

Job Overview: Our customer service team is essential to keeping the company operating and ensuring homeowners have a great experience with us. Customer Service Specialists act as a liaison, provide product/services information, answer questions, schedule service appointments, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

It’s a big job, and we value feedback from our customer service team to make sure the company is operating efficiently and that homeowners are happy with our work.

Here are a few benefits of choosing to work for Door Serv Pro, LLC:

  • Paid training
  • Bonuses based on performance
  • Tech tools to help you do your job efficiently
  • Paid Time Off

To be successful in this role, you will need to be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing our Garage Door company.

Responsibilities: (This list may not include all the duties assigned)

  • Go the extra mile to help homeowners and potential customers
  • Manage large amounts of incoming phone calls and outbound return calls
  • Use software, like our ServiceTitan CRM, to record interactions with homeowners
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Follow communication procedures, guidelines, and policies.

Basic Position Requirements:

Abilities:

  • Proven sales and customer support experience or experience
  • Strong phone, active listening and overall communication skills
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High school diploma or equivalent

Please email your resume. Please send an updated resume with a cover letter explaining your interest in this position. Due to the high volume of resumes, we cannot contact every applicant. Resumes will be reviewed and those selected will be contacted. Salary depends on experience.

For more information, contact:

Jennifer Morning, Executive Administrator

540-450-6749 x4
jen@doorservpro.com
doorservpro.com

 

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Job CategoryBusiness

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