Eastern Panhandle Board of Realtors is hiring for :

Administrative Assistant

Job Description: As a receptionist, your primary responsibility is to create a positive and welcoming atmosphere for guests and visitors. You will be the first point of contact for individuals entering the establishment, whether in person or over the phone. Your role is crucial in providing exceptional customer service and ensuring the smooth flow of operations within the organization.

Key Responsibilities:

1. Greeting and Welcoming Visitors: As guests arrive, you will warmly greet them, ascertain their purpose of visit, and direct them to the appropriate person or department. Always maintain a professional and friendly demeanor.
2. Answering and Managing Calls: Receive incoming calls, ascertain the nature of the call, and transfer calls to the relevant individuals. Take accurate messages when necessary and ensure prompt delivery to the intended recipient.
3. Mail and Email Handling: Receive, sort, and distribute incoming mail, packages, and faxes. Respond to or forward emails and inquiries as necessary. Prepare outgoing mail and packages, ensuring proper documentation and shipping procedures are followed.
4. Maintain and update email distribution list for members (as needed)
5. Administrative Support: Provide general administrative support, including photocopying, scanning, filing, and data entry. Assist with the preparation of documents, reports, and presentations as required.
6. Facility Coordination: Maintain a tidy and organized reception area, ensuring it is well-stocked with necessary supplies. Coordinate with other departments to arrange meeting rooms, equipment, and catering for meetings or events.
7. Security and Access Control: Monitor visitor access, maintain security awareness and ensuring compliance with security protocols. Report any suspicious activity or security concerns promptly.
8. Information Resource: Serve as a central point of contact for general inquiries, providing accurate information about the organization, its products, services, and policies.
9. Customer Service: Address customer inquiries and concerns promptly, providing exceptional service to ensure customer satisfaction. Resolve minor issues or direct them to the appropriate personnel for resolution.
10. Collaboration and Communication: Maintain effective communication with colleagues and other departments, ensuring the smooth flow of information and teamwork. Relay important messages or updates as required.
11. Manage , Maintain , assign , troubleshoot & educate members on lockbox systems

Requirements:

• High school diploma or equivalent; additional certification in office administration is a plus.
• Proven experience as an admin or in a similar customer-facing role.
• Excellent verbal and written communication skills.
• Friendly and professional demeanor with a customer-oriented approach.
• Strong organizational and multitasking abilities.
• Proficient in using office equipment, such as phone systems, printers, and computers.
• Familiarity with basic office software (e.g., Microsoft Office Suite).
• Ability to handle sensitive and confidential information with integrity.
• Strong attention to detail and accuracy.
• Ability to remain calm and composed in fast-paced environments.
• Cannot hold any active Real Estate License.
• General Understanding of Real Estate preferred but not required.

Please send all resumes to Tammy Lewis (tammylewis@epbr.net ) at the EPBR Board office. Please allow 30 – 45 days for all resumes to be reviewed.