Tech support employee/receptionist

Saint Joseph School

Martinsburg, WV 25401

$12.15 an hour – Full-time

Apply Online: https://www.indeed.com/viewjob?cmp=Saint-Joseph-school&t=Technical+Support+Specialist&jk=f26d5a9608a2b681&q=IT+help+desk&vjs=3

Saint Joseph School is seeking a tech support employee/receptionist to be the first point of contact at its newly renovated middle school building. This exciting opportunity is the perfect match for someone energetic who is looking to improve current skills in communications, technology and much more.

Essential responsibilities:

Providing front-desk reception services and administrative services, including office management, answering phones, speaking with clients, assisting administrators and other employees, clerical work (including maintaining records and entering data), and a variety of other tasks

Aiding those having computer or networking problems via phone, email or in person

Opening, closing and following up on service requests, ensuring timely and satisfactory resolutions

Answering and generating radio communications

Monitoring and updating technology devices/assets

Requirements:

Prior experience with Microsoft, Google, radios, other software

Experience with/knowledge of troubleshooting network issues

Comfortable working with IT companies to apply solutions and resolve on-site issues over the phone

Experience with customer service

Job Type: Full-time

Pay: $12.15 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Students in grades K-8 must wear masks when indoors, except when eating, and all adults in the building must wear masks.

Ability to commute/relocate:

• Martinsburg, WV 25401: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service/IT: 1 year (Required)

Work Location: In person