Registrar Services Specialist I

American Public University System

Charles Town, Remote, WV
Posted 3 months ago

Registrar Services Specialist I
American Public University System

American Public University System seeks a customer service and detail oriented individual who enjoys working with students. Successful candidates must be highly organized, able to multitask, and able to work with limited supervision. The candidate will be involved in maintaining registration student records within our military portal, national clearing house as well as facilitating our student transcripts and probation processes. This is a full-time, non-exempt position in our Charles Town, WV location. This position reports to the Team Manager within the Office of the Registrar. This position is a shift schedule position with required hours of 12:30pm – 9:00pm, Monday – Friday.


  • Complies with Family Educational Rights and Privacy Act (FERPA) when releasing information
  • Works with students and staff to resolve student issues in a positive and collaborative manner
  • Responds to APUS student phone and email inquiries within one (1) business day concerning transcript requests and graduation transcripts & certificates
  • Maintains thorough and accurate records
  • Conducts work with strong personal and professional ethics and integrity
  • Performs tasks as it pertains to processing Diplomas, Record Updates, Background Investigations, National Clearinghouse, Loan Deferments, Degree Verification, Verification of Education, Probation Status, Dismissals and All Fail
  • Performs tasks as it pertains to APUS military students. This includes reporting and resolving grade issues and degree completions; uploading new courses and schedules to the Academic Institute and NCMIS portals when required; supporting all student functions in all military
    portals; and performing other functions of the Office of the Registrar to support the APUS student body

Critical Skills and Job Complexity

  • Excellent written and verbal communication and customer service skills
  • Ability to work under pressure, within deadlines, and independently
  • Understanding of online learning structure and purpose
  • Understanding of student development and learning


  • Associate’s Degree required
  • Two (2) Years of Professional office experience required
  • Excellent customer service skills
  • Prior experience in a Registrar’s Office or other academic environment preferred
  • Experience with military or military students preferred
  • Excellent written and verbal communication skills (including basic editing experience)
  • Ability to work under pressure, within deadlines, and independently
  • Understanding of online learning structure and purpose
  • Understanding of student development and learning
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Analytical, organizational and administrative skills
  • Ability to manage multiple projects under tight deadlines and meet department service level agreements

About Us:

American Public University System (APUS) is an Online University based in Charles Town, WV.  Our company has over 100,000 students.  Our emphasis is educating our nation’s military and public services communities with quality and affordable education.  APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.

It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons.  We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment.  American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Colorado, California, Washington and NYC Pay Transparency Statement

If you are a resident of Colorado, California, Washington or New York City and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  Please send an email to

Travel Required

Yes. 5-10%




Team Player: Works well as a member of a group

Dedicated: Devoted to a task or purpose with loyalty or integrity

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well



Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals


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Job Features

Job CategoryAccounting, Business

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