Product Owner – Circulation

https://tlcdelivers.com/job/product-owner-circulation/

If you’ve ever been to a library, checked out a book or placed a hold online, you may have used our software. The Library Corporation has been servicing the Library Industry since 1974. TLC provides premier automation, cataloging, and data services to more than 4,500 public, school, academic, and special libraries worldwide, ranging from single-site facilities to massive metropolitan systems.

Job Description
The Library Corporation (TLC) is looking for a Product Owner to own the Library•Solution circulation workflows within the Integrated Library System.  This position is part of the Product Management department and may also assist or lead development projects that improve other areas of the Integrated Library System.

The ideal candidate will have a Master of Library Science degree, experience working in a school library environment, and experience with library circulation workflows. TLC is looking for a tech-savvy leader who values collaboration, innovation, and flexibility with an eagerness to engage and participate in a team that informs and shapes the products.  The person fulfilling this position will lead the charge to develop and implement intuitive and trendsetting solutions. This person will partner with stakeholders to deliver high-quality solutions and services to the TLC family of customers.

Duties and Responsibilities

• Define and own the vision for the Library

Solution circulation and tangentially related workflows

• Responsible for creating, organizing, maintaining, and prioritizing development backlogs
• Conduct research and develop business cases for determining development priorities
• Gather development requirements, write user stories, and document success criteria
• Partner with other product management team members to coordinate the planning and sequencing of product changes
• Participate in product development including, but not limited to, presenting the vision, leading development projects, answering developer questions, conducting functional reviews, providing feedback, writing applicable documentation, and completing release management task
• Create and maintain applicable marketing, training, implementation, and/or support documentation
• Lead, attend, and/or engage in applicable meetings including, but not limited to, design sessions, development planning, and customer focus groups
• Provides tier-three support to organizational stakeholders in SME areas
• Participate in the LS Ideas portal which includes monitoring, updating, and responding to applicable Idea submissions
• Participate and deliver training and webinars to internal and external audiences
• Monitor the library market and maintain awareness of trends, competition, and best practices
• Remain up to date on library workflow and software development trends
• Actively participate in user group meetings and lead user sessions
• Participate in applicable conferences and training
• Other duties as assigned

Qualifications and Skills
The Library Corporation is looking for someone who has library experience, especially in the areas of library software; circulation, serial, and acquisition workflows; and/or software product/project management experience.  The ideal candidate will have:

• Library experience – minimum of 2 years of working library experience with preference given to school library experience
• BS/BA, Master of Library Science preferred
• Experience using and administering Integrated Library System software
• Exceptional organizational and time management skills, including experience working to tight deadlines, confidence under pressure, prioritization, multi-tasking, and problem-solving
• Strong technical background and software troubleshooting skills
• A curious mind with a passion for problem-solving and an eagerness to learn
• Excellent verbal and written communication skills including the ability to articulate functional and design decisions to stakeholders and development teams
• Strong interpersonal skills including the ability to build relationships at all levels
• Knowledge of current trends in the area of library services and library technologies
• Ability to prioritize work and activities based on fluid market, customer needs, and available resources
• Excellent internal and external customer service skills
• Ability to creatively solve problems and navigate stressful situations in a positive manner
• Comfort working as part of a team

Benefits

TLC offers its employees opportunities to grow and make a real contribution. Our benefits package includes:

• Paid time off
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• 401(k)
• Disability Insurance
• Flexible Spending Account
• Health Savings Account

Salary range for this position is $45k-70k, commensurate with experience and qualifications.

This position is open to remote candidates, although preference may be given to local candidates. No ongoing business travel requirement is anticipated for this position. The Library Corporation is currently in a remote work protocol as a response to the public health emergency in the United States of America, and so applicants should be prepared to onboard and work remotely for an indeterminate period of time.

We are an equal opportunity employer offering competitive salaries and benefits and a congenial work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity and expression, national origin, age (40 or older), sexual orientation, genetic information, marital status, disability, or any other legally protected status. An offer of employment with TLC is conditioned upon successful completion of a background investigation.

TLC is a Federal Contractor, and has implemented a COVID-19 mandatory vaccination requirement for our workforce effective January 18th, 2022.  This policy will help to safeguard the health of our employees and their families, our customers and visitors, and the community at large from COVID-19.  Employees must be fully vaccinated by the first day of employment, or apply and receive an approved exemption based on medical or religious reasons.

Employees are considered fully vaccinated two weeks after completing primary vaccination with a COVID-19 vaccine, with, if applicable, at least the minimum recommended interval between doses. For example, this includes two weeks after a second dose in a two-dose series, such as the Pfizer or Moderna vaccines, two weeks after a single-dose vaccine, such as the Johnson & Johnson vaccine, or two weeks after the second dose of any combination of two doses of different COVID-19 vaccines as part of one primary vaccination series. All employees are required to report their vaccination status and to provide proof of vaccination.

If you have the personal and professional skills for this position and want to work in a rapidly growing enterprise that uses the latest technology, we invite you to send us your resume, professional references, and salary requirements.

The Library Corporation is headquartered approximately 50 miles west of Washington, DC., with an additional office in Denver, Colorado.