IT Support Specialist

Martinsburg, WV 25403

Full-time

Full Job Description

Overview:

Connection has a fantastic opportunity through our Technical Staffing division for a IT Support Specialist in Martinsburg, WV. This is a contract-to-hire opportunity for an outstanding company in the clothing industry. We do offer full healthcare benefits that kick in the first of the month after you start!

Send resumes to lauren.mooney@connection.com for consideration or apply direct to this posting. To learn more about Connection or to apply directly through our website, please visit www.connection.com. Register to receive daily job updates!

Requirements

• Warehouse familiarity is highly preferred
• Proficient with Ethernet, Wifi, and troubleshooting connection issues
• Follow phone guided instructions from management or critical vendors
• Troubleshoot basic network issues to assist in narrowing problem scope
• Strong troubleshooting skills, being able to logically work an issue to quickly come to resolution
• Excellent communication skills
• Some network experience (switches, troubleshooting)
• O365 Experience
• Help Desk/Desktop support experience – 3+ years
• Personable/patient demeanor
• Experience with Azure a plus

M-F workday, specific hours 7-4, 8-5, 9-6 etc. are flexible but it would be a typical 40 hour work week performing help-desk and network maintenance duties.

Responsibilities:

• Evaluate new technology hardware and software
• Resolve technical hardware and software issues
• Resolve hardware and software problems
• Resolve software and hardware problems
• Call from computer users concerning hardware and software system operations
• Help resolve hardware or software problems
• Manage software support and maintenance
• Troubleshoot and provide technical support for software, hardware, and network access issues
• Resolve possible hardware, software and network problems
• Providing end-user support for desktop and network-related problems
• End users in use of hardware and software
• Centered support to all users on all software applications
• Diagnosing and resolving technical hardware and software issues
• Resolve technical hardware, software and telephone issues
• Assist with off-site support for client functions
• Interpret problems and provide technical support for hardware, software, and systems
• Evaluate user requests for problems with hardware and software
• Provide the following technical services to project staff: computer troubleshooting, technical support for software and hardware, staff support and training
• Assist with network software installation and problem troubleshooting
• Providing technical assistance and support related to computer systems, hardware, and software