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Customer Service & Logistics Specialist I

Luck Companies

Leesburg, VA
Posted 2 months ago

Job Details


Luck Stone, Leesburg Plant is currently seeking a Customer Service and Dispatch Associate to ensure customer satisfaction by accurately fulfilling order requests, efficiently utilizing resources and communicating with team members, sales and operations. To effectively minimize costs, resolve issues, manage time, material and hauling resources. To add value to the customer experience by responding to demands using all available resources and providing options for customer success. Model behaviors that are in alignment with the Luck Stone Mission, Vision and Values.

Responsibilities Include:
•    Direct, control and participate in order fulfillment (order taking, dispatch, scale operations and ticket handling) from the call bank or local scale office. Identify, maintain and accurately assign contract and private haul trucks to order and customer.  Execute accurate mapping and directions, adapt to city or rural geography and apply common weight restrictions.
•    Deliver solutions and meet customer demands with exceptional customer service. Develop and maintain relationship with customers. Maintain and display product knowledge by suggesting options and alternatives to meet customer needs. Communicate inventory and trucking resources to team, sales and operations.
•    Meet department performance standards and benchmark service levels.
•    Cash box management, credit card transactions and processing customer deposits while proactively reducing errors. Perform account adjustments and ticket corrections as necessary, while identifying ways to prevent errors on future orders.
Qualified applicants will have a high school diploma or equivalent and a minimum of 3 years customer service experience. Ideal candidates will have strong verbal and written communication skills, the ability to read maps and provide directions to contract haulers and be able to reconcile cash amounts and/or inventory levels. VA Weigh-master Certification a plus.

The hours for this position are 6am-4pm Monday through Friday.

Luck Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Luck Companies is actively taking every measure to ensure the safety of our employees, their families and our customers during the Covid -19 pandemic.

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